topic Re: Bill issues in Contracts & Billing

Bill issues

Rach8123 — Tue, 29 Oct 2024 23:43:34 GMT

Can't view any bills or anything on app or web version it's annoying! What is going on I've been charged £50 extra and obviously I want to know why!!!!

Re: Bill issues

Chris_S — Wed, 30 Oct 2024 08:12:49 GMT

Hi @Rach8123 I'm sorry to hear that you can't view your bills online or on your app.

Are you getting an error message when you try to view your bill?

Chris S

Re: Bill issues

Rach8123 — Wed, 30 Oct 2024 08:37:24 GMT

I don't even get an error message there's nothing there to view.

Re: Bill issues

Chris_S — Wed, 30 Oct 2024 09:13:30 GMT

Thanks for letting me know @Rach8123

A great trick is to uninstall, then reinstall your app, could you give that a go please?

Chris S

Re: Bill issues

Rach8123 — Wed, 30 Oct 2024 10:05:24 GMT

I've done that multiple times and still nothing appears.

Re: Bill issues

Chris_S — Wed, 30 Oct 2024 10:33:16 GMT

Oh I see, thanks for letting me know @Rach8123

I'd like to get this looked into further for you by one of our technical guides, so I'd recommend giving us a call on 150 from and EE phone, or 07953 966 150 from any other phone. You can view our contacts page here

Chris S

Re: Bill issues

Green167 — Sat, 09 Nov 2024 20:33:52 GMT

I too have had the same issues, rang and was told to call to obtain a bill, not acceptable as they provide a service and so should provide a bill each month! I have made formal complaint and contacted the ombudsman service for them to investigate. This is the only action that will get to the bottom of my issues.