topic Re: First month billing error in Contracts & Billing

First month billing error

BeckieBDE — Mon, 28 Oct 2024 18:30:54 GMT

Just checked and EE are due to take my first months payment on 5th. However the first month was supposed to be credited and therefore I should have nothing to pay until the following month.
Is there anyway of resolving this without having to call them? Can’t find any messaging option.
Thank you.

Re: First month billing error

XRaySpeX — Mon, 28 Oct 2024 18:53:21 GMT

If they haven't taken the payment yet, you can't know yet whether it allows for the credit.

If you are on contract, Live Chat will be found under the Help section of the MyEE app.

Re: First month billing error

Lesley_W — Tue, 29 Oct 2024 10:13:44 GMT

Hi @BeckieBDE

Welcome to our community.

Did you manage to find the messaging service that @XRaySpeX suggested?

Lesley

Re: First month billing error

BeckieBDE — Wed, 30 Oct 2024 09:43:30 GMT

Hi Lesley.
Yes I did find the messaging link thank you. Had missed it 🫣.
Didn’t get very far.
I can see my bill for my first month stating £54.99 will be taken from my account on 1st or 5th and I’ve had an email saying the same.
So I’m a bit confused with what XRaySpeX said as I have a bill stating x amount will be taken.
Sounds silly but I just hadn’t factored in that being deducted from my bank. 😬

Re: First month billing error

Lesley_W — Wed, 30 Oct 2024 09:51:15 GMT

I'm sorry you didn't get sorted @BeckieBDE

It's understandable you haven't budgeted for this if you were expecting it to be credited. What happened when you spoke to the messaging team?

Lesley