topic Re: Bill in Contracts & Billing

Bill

Zillionairemark — Tue, 29 Oct 2024 12:13:50 GMT

Have just come online to pay my monthly bill (I hardly use a mobile - bill is usually around a £1)..this month's is £4.69 for some reason?...when I click on a detailed report of my usage i'm getting a "sorry,something's gone wrong" message...anyone else getting this?..sounds like ee are trying to cover things up from my viewpoint.

Re: Bill

Chris_B — Tue, 29 Oct 2024 13:32:34 GMT

@Zillionairemark That is exactly what they are trying to do. If you believe that

Perhaps you shouldn’t call customer support to get around this issue to find out why it’s more that usual.

Re: Bill

Linzi_H — Tue, 29 Oct 2024 15:14:55 GMT

Hi @Zillionairemark

I know you'll be really eager to see where the extra charges have come from this month.

If you can contact our team directly we can discuss your bill in further detail, and make sure you get access back online to what you need.

Linzi