topic Re: EE Fraud Department contact details in Contracts & Billing

EE Fraud Department contact details

jayesh4u — Wed, 02 Mar 2022 15:36:21 GMT

Is there a direct contact number for EE's fraud department?

I would like to report identity theft done in my name last month.

Thanks in advance.

Re: EE Fraud Department contact details

James_B — Wed, 02 Mar 2022 15:45:08 GMT

Hi @jayesh4u,

I'm sorry to hear you have been the victim of identity theft.

Are you an existing EE customer? If you are, please get in touch on 150 to report this.

Thanks

James

Re: EE Fraud Department contact details

XRaySpeX — Wed, 02 Mar 2022 15:47:56 GMT

https://www.actionfraud.police.uk/

Re: EE Fraud Department contact details

jayesh4u — Wed, 02 Mar 2022 16:08:07 GMT

@James_B I used to be but not anymore.

We moved home recently and this fraud took place after our move.

Re: EE Fraud Department contact details

jayesh4u — Wed, 02 Mar 2022 16:09:13 GMT

@XRaySpeX Thank you. I logged a complaint with them a while back and also have a reference number.

I just want to clear my credit file as it has affected my credit score.

Re: EE Fraud Department contact details

XRaySpeX — Wed, 02 Mar 2022 16:22:43 GMT

Ah, you want Credit Record Queries not the Fraud Dept. Email crqueries@ee.co.uk,

Re: EE Fraud Department contact details

jayesh4u — Wed, 02 Mar 2022 16:43:05 GMT

Thanks. I after Fraud team to close the account and the second team you mentioned to clear my credit file.

Re: EE Fraud Department contact details

James_B — Wed, 02 Mar 2022 18:06:28 GMT

Hi @jayesh4u,

I've sent you a private message.

James

Re: EE Fraud Department contact details

Chardinay — Thu, 18 Apr 2024 15:50:27 GMT

Hi how do I get in touch with the fraud team as I am experiencing the same thing

Re: EE Fraud Department contact details

James_B — Thu, 18 Apr 2024 16:10:35 GMT

Hi @Chardinay,

Welcome to the EE Community.

You can contact our Customer Care Team on 07953 966 150.

They'll be happy to help.

James

Re: EE Fraud Department contact details

Danny_125 — Thu, 18 Apr 2024 21:03:50 GMT

Hi @Chardinay

Best of luck trying to get through to the fraud team and have your case heard. Let me know if they’re not helpful. EE will do everything they can to avoid taking responsibility for identity theft and pursue you for the money . We have a community of people who have been through the same thing (20-30 of us). The only thing that stopped EE was getting my MP involved.

Danny

Re: EE Fraud Department contact details

Keithjoseph — Thu, 06 Jun 2024 16:05:57 GMT

hi...some called me on a private number saying they are an ee rep. they said that some has taken out a new contract in my name for an IPHONE...I have requested no such thing...please look into this...

Re: EE Fraud Department contact details

Leanne_T — Thu, 06 Jun 2024 16:27:56 GMT

Hi there @Keithjoseph

Do you currently have an EE account?

Did the caller ask for any information from you?

Leanne.

Re: EE Fraud Department contact details

emalik — Tue, 20 Aug 2024 18:34:38 GMT

same situation here, reported everything but they do not think its fraud and keep on sending me bills and wasting my time, its not impressive to say the least as I have called them few times to explain with ref number but not sure what else can be done.

Re: EE Fraud Department contact details

Danny_125 — Tue, 20 Aug 2024 18:43:13 GMT

Sorry to hear that. Whatever you do, do not pay the bills as they will use that as proof you took out a contract. @Mil3n3 has started a group to report the issue, I think there is a Facebook group and the press are involved.

the only way I got EE to stop was by getting my MP involved. I would write to all your representatives and consumer rights groups. EE have deliberately lax ID checks to get more customers, and are under no obligation to report ID theft. The only way it will change is if OFCOM do something about it.

Re: EE Fraud Department contact details

Sadiaab — Tue, 03 Sep 2024 18:55:19 GMT

Ee took my account all of money which I didn't agree with them I opened account with them and engendering came to my house 10 of July 2024 and after week they trying to took money i called them they said its advantages and i paid 30 of July and set up my direct debit card and then i took again money i wasn't expecting they already had deposits and my home is free to call anytime what else they're charging me they took 74 pounds , I got stressed since I with them I regret why I go with ee I wished I wouldn't do

Re: EE Fraud Department contact details

Sadiaab — Tue, 03 Sep 2024 18:58:40 GMT

No fraud ee self are fraud be careful people ee now are fraud

Re: EE Fraud Department contact details

Chris_B — Tue, 03 Sep 2024 19:09:56 GMT

@Sadiaab Sounds like you have entered in to a contract and are now being requested to pay for said contract.

Re: EE Fraud Department contact details

Leanne_T — Wed, 04 Sep 2024 07:25:29 GMT

Hi @Sadiaab

Thanks for coming to the community.

Did you order home broadband?

Have you received a bill to show you the breakdown of the charges?

Leanne 🙂

Re: EE Fraud Department contact details

Khizarhayat13 — Sat, 26 Oct 2024 14:40:14 GMT

My name is Khizar H., from the past 2 days my phone number, and my contract has been cancelled. When I visited the EE shop they said that it was closed due to a fraudulent activity. I have been using this number normally, paying my bills on time, no issue with my account. I don't know whatsoever and all off a sudden the signals goes off, how can you do that just like that? You guys have just wasted my 3 days till now without any reason and without any notice or email. I want my number back that's why I waited for it for 3 days as I have used it in my university and various study groups, and I am using it as a confirmation snd as a backup everywhere. 07***, this is my number. I want my number back. I am very frustrated now, if I don't get it back in a day or too I'll have to take further action.

[Mod edit: post has been updated as it contained personal information]