topic Re: We've brought forward £50.00 in Contracts & Billing

We've brought forward £50.00

mihov79 — Mon, 28 Oct 2024 11:40:32 GMT

I am a new EE customer with a SIM-only plan. When I received my first bill, instead of £21, I had to pay £71—it says We brought forward £50.00. I am a new customer and have never been an EE customer before. Could you explain to me why I have been charged?

Re: We've brought forward £50.00

Profile closed — Mon, 28 Oct 2024 13:08:32 GMT

£50 deposit for a new customer?

Re: We've brought forward £50.00

Chris_B — Mon, 28 Oct 2024 13:40:01 GMT

@mihov79 it’s probably so you can have roaming enabled, it’s refundable token as you are a new customer. EE just want to make sure you’re not going to go abroad and rake up a large bill.

You can request it back by calling customer support.