topic Re: Mobile Bill not on my Account in Contracts & Billing

Mobile Bill not on my Account

mr_davidsir — Mon, 23 Sep 2024 09:50:15 GMT

Hi all,

I have broadband and 2 mobile lines.

Recently, I'm not sure when, but I am no longer able to see my mobile phone bills on the app or via the website. Only my broadband bills show.

I used to have 2 accounts, but was contacted by support last year to combine them. Which was great, but now it seems that I cannot access the account for the mobile phone lines.

Any ideas?

Thanks

Re: Mobile Bill not on my Account

Michael_D — Mon, 23 Sep 2024 12:19:41 GMT

Hi @mr_davidsir

Welcome to the community.

It sounds like the account isn't linked up at the moment.

If you are logged in through the EE app or on the website and go to the bottom of the page, are you able to link a product to add your mobile plans?

Michael

Re: Mobile Bill not on my Account

mr_davidsir — Mon, 28 Oct 2024 12:45:32 GMT

Hi,

I have tried that and it says that the products are already linked.

I am, however, unable to view the mobile details or bill

ANy ideas what to do next?

Thanks

Re: Mobile Bill not on my Account

Lesley_W — Mon, 28 Oct 2024 15:54:53 GMT

Thanks for trying that @mr_davidsir

The next steps would be to speak to our team over the phone who can look at how your accounts are set up and get this working as expected.

You can see ways to contact here Contact Us | Help & Support | EE

Thanks