topic how do you Upgrade a Handset if you are an Openreach Employee in Contracts & Billing

how do you Upgrade a Handset if you are an Openreach Employee

ESGRB01 — Sat, 26 Oct 2024 09:59:46 GMT

Re: how do you Upgrade a Handset if you are an Openreach Employee

Northerner — Sat, 26 Oct 2024 10:04:00 GMT

Hi @ESGRB01

Via the EE online store or your online account/app like everyone else.

You might have access to an internal portal or discount code/perks account.

Thanks

Re: how do you Upgrade a Handset if you are an Openreach Employee

ESGRB01 — Sat, 26 Oct 2024 10:07:21 GMT

They wont or cant upgrade via the stores or via the online line account like every body else that's why I've asked the question but thanks anyway

Re: how do you Upgrade a Handset if you are an Openreach Employee

XRaySpeX — Sat, 26 Oct 2024 11:34:33 GMT

@ESGRB01 : Why? How do they stop you?

Re: how do you Upgrade a Handset if you are an Openreach Employee

Michael_D — Sun, 27 Oct 2024 08:57:40 GMT

Hi @ESGRB01

Is your phone on the staff plan?

Michael

Re: how do you Upgrade a Handset if you are an Openreach Employee

Matt_124 — Sun, 27 Oct 2024 22:55:53 GMT

@ESGRB01 The internal Colleague Products site is where you need to go for this.

Re: how do you Upgrade a Handset if you are an Openreach Employee

ESGRB01 — Mon, 28 Oct 2024 18:30:13 GMT

I have been through ONE HR , there is no where to upgrade handset only ,for a no hassle employee experience this has to be the most complicated thing ever , your shops can’t do it and your 150 customer service won’t do it . Why offer a upgrade anytime service and pay for it when you can’t actually do it , very frustrating

Re: how do you Upgrade a Handset if you are an Openreach Employee

Katie_B — Tue, 29 Oct 2024 09:25:30 GMT

Hi @ESGRB01.

If you are unable to locate this please speak with your line manager.

Employees aren't able to upgrade online or over the phone and this must be completed by our internal accounts team.

Katie