topic Re: Contract is ending but impossible to cancel! Help! in Contracts & Billing

Contract is ending but impossible to cancel! Help!

Nel77 — Fri, 25 Oct 2024 18:30:19 GMT

My contract is ending soon and I’ve been calling to cancel each day this week to no avail. Firstly it’s been at least 20mins before I speak to someone and then the first two times I was cut off. 3&4th time they had system issues and couldn’t log it allegedly. If my contract is ending why do I have to give them 39days notice still?? And if I can’t do it over the phone what other options do I have?

Re: Contract is ending but impossible to cancel! Help!

Chris_B — Fri, 25 Oct 2024 18:38:00 GMT

@Nel77 You have to give 30 days notice so 30 days before the minimum term

The contract will only reach its minimum term at 24 months but will change to a 30 day rolling contract at the minimum term date until you upgrade/terminate. After all you wouldn’t want to be suddenly cut off if you were abroad at the minimum term date or even just cut off because you forgot to do something about it.

If you had read the T&Cs of the contract you’ll know you need to give notice to terminate and what would happen at the minimum term date if you do nothing. You did agree to the T&Cs when you took out the contract

Re: Contract is ending but impossible to cancel! Help!

XRaySpeX — Fri, 25 Oct 2024 18:37:59 GMT

You may write to them giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your notice starts on receipt of your letter.

Re: Contract is ending but impossible to cancel! Help!

Nel77 — Fri, 25 Oct 2024 20:05:59 GMT

Not disputing that but what is one supposed to do if they don’t answer the phone, hang up or claim systems are down?

Re: Contract is ending but impossible to cancel! Help!

Nel77 — Fri, 25 Oct 2024 20:06:22 GMT

That’s great thanks - will do that and send recorded.

Re: Contract is ending but impossible to cancel! Help!

XRaySpeX — Fri, 25 Oct 2024 20:48:49 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.