https://community.ee.co.uk/t5/Contracts-Billing/PAC-Code-Request/m-p/1465030#M93974 <P>I requested my PAC code (more to see if it worked than anything else) and now EE have removed all my upgrade options. Is this a normal thing to happen or just bad timing when soemthing has gone wrong with the website?</P> Fri, 25 Oct 2024 15:46:52 GMT Paulo1Chop 2024-10-25T15:46:52Z https://community.ee.co.uk/t5/Contracts-Billing/PAC-Code-Request/m-p/1465030#M93974 <P>I requested my PAC code (more to see if it worked than anything else) and now EE have removed all my upgrade options. Is this a normal thing to happen or just bad timing when soemthing has gone wrong with the website?</P> Fri, 25 Oct 2024 15:46:52 GMT https://community.ee.co.uk/t5/Contracts-Billing/PAC-Code-Request/m-p/1465030#M93974 Paulo1Chop 2024-10-25T15:46:52Z https://community.ee.co.uk/t5/Contracts-Billing/PAC-Code-Request/m-p/1465100#M93976 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4589352">@Paulo1Chop</a></SPAN>&nbsp;</P> <P>Welcome to the Community!</P> <P>You won't be able to upgrade while you have an active PAC, which is why your upgrade options will have disappeared, but if you <A href="https://ee.co.uk/help/contact-ee" target="_blank">give us a call</A> then the team can remove the PAC, and either complete your upgrade, or make sure you can upgrade without any further issues.</P> <P>Rach</P> Fri, 25 Oct 2024 17:41:20 GMT https://community.ee.co.uk/t5/Contracts-Billing/PAC-Code-Request/m-p/1465100#M93976 Rach_H 2024-10-25T17:41:20Z