topic Re: 14 Day Right to Withdraw in Contracts & Billing

14 Day Right to Withdraw

Nama92 — Fri, 25 Oct 2024 10:42:00 GMT

I've recently upgraded my sim only contract with EE but have since found a better deal with another provider. I am within the 14 day right to withdraw period (contract upgraded on 15/10/24, today being 25/10/24). EE are trying to tell me I would have to pay £409 to end my contract now. The way I understand the Right to Withdraw agreement is that I'm able to cancel the contract at any point during the 14 days and I don't have to pay anything to cancel. Is this correct or am I completely wrong?

Re: 14 Day Right to Withdraw

bristolian — Fri, 25 Oct 2024 11:23:46 GMT

As a general point, EE has never claimed to be the cheapest - if lowest-cost is your primary consideration, you will absolutely find cheaper plans elsewhere. Just test them with a PAYG SIM to ensure the network & service meets your needs.

As far as the 14days cancellation options go, you're correct to say that all distance-sales come with this statutory right to cancel. If you're trying to use a PAC now though, that will cause early termination fees to be imposed. You'd need to back the plan change out first, to get yourself out-of-minimum-term, and then use a PAC.

Re: 14 Day Right to Withdraw

Northerner — Fri, 25 Oct 2024 11:46:07 GMT

Hi @Nama92

To add to @bristolian comments the 14 day period only applies to online sales. You also need to notify EE that you want to cancel via 150 CS.

Thanks

Re: 14 Day Right to Withdraw

XRaySpeX — Fri, 25 Oct 2024 12:02:17 GMT

2/3rds right! The statutory 14-day cooling-off period only applies to orders made by phone or online, not instore. Where did you order?

Re: 14 Day Right to Withdraw

BurroughsR0707 — Mon, 04 Nov 2024 08:56:45 GMT

Hello, I’ve recently had this problem.I used a PAC code and then called to cancel my sim only contract and was told that was fine, but have now received a £900 bill for early termination. Are you able to find any terms and conditions as to why you cannot use the PAC code first? Because there’s absolutely nothing I can find online and I still cancelled within the 14 day cooling off period so I don’t believe I should have been charged.