topic Re: Cancel contact still get charged in Contracts & Billing

Cancel contact still get charged

Baxts — Fri, 25 Oct 2024 09:44:32 GMT

Hi, I recently called up ee to stop all billing charges as I finished my contract yet it’s still generating bills. Do I have to pay them, how do I cancel it fully?

Re: Cancel contact still get charged

XRaySpeX — Fri, 25 Oct 2024 09:53:36 GMT

You need to give 30 days notice to cancel. Did you?

Re: Cancel contact still get charged

Northerner — Fri, 25 Oct 2024 09:54:34 GMT

Hi @Baxts

Did you give 30 days notice as if not your billing will continue.

Your contract does not end, just your minimum contract term ends.

Thanks

Re: Cancel contact still get charged

Baxts — Fri, 25 Oct 2024 11:22:07 GMT

I did yeah, then I called up again after 30d to get my pac code

Re: Cancel contact still get charged

XRaySpeX — Fri, 25 Oct 2024 11:39:52 GMT

You can't cancel & then request your PAC. It's 1 or t'other.

Re: Cancel contact still get charged

Baxts — Fri, 25 Oct 2024 11:45:53 GMT

But even if I got my pac shouldn’t it have stopped billing me?

Re: Cancel contact still get charged

XRaySpeX — Fri, 25 Oct 2024 11:52:21 GMT

When using a PAC your contract is not cancelled until the PAC is used by the new provider to port your no. out. However as you say you've done both you are in a bit of a mish-mash.

Re: Cancel contact still get charged

bristolian — Fri, 25 Oct 2024 12:02:53 GMT

@Baxts wrote:

But even if I got my pac shouldn’t it have stopped billing me?

No, requesting a PAC has no effect other than to give you the code. It's the use of that PAC to then port-out which is what cancels your contract. If the PAC is requested and not used, it lasts for 30days before expiring.

If you have an active PAC and request 30day cancellation, the PAC is cancelled. Equally if you have a 30day cancellation running, and request a PAC, the disconnection is cancelled.

Whichever is the most recent request, "should" therefore be active.