topic Re: Final bill and closed account in Contracts & Billing

Final bill and closed account

Khubson — Wed, 23 Oct 2024 20:29:38 GMT

I have a problem with my EE app. Since i did a contract with EE,my account in EE app is closed. I don't know what is a problem,also i was in office but they could not help me. If someone had same experiance please give me advice what can i do?!

Thanks

@Help @Eeacount

Re: Final bill and closed account

Michael_D — Thu, 24 Oct 2024 09:11:11 GMT

Hi @Khubson

Thanks for coming to the community.

Do you see the same or similar message if you try to access your account through the EE website?

Michael

Re: Final bill and closed account

Khubson — Thu, 24 Oct 2024 09:31:39 GMT

After logging here is a written this one

thanks

Re: Final bill and closed account

Michael_D — Thu, 24 Oct 2024 10:21:35 GMT

Thanks @Khubson

Was it a brand new account that you have taken, or did you upgrade an existing one?

Michael

Re: Final bill and closed account

Khubson — Thu, 24 Oct 2024 10:31:32 GMT

I created it one year ago, it was working till i did a contract with EE. After i made a contract my account is not working, also i was in office and they could not help me.

Thanks

Re: Final bill and closed account

Michael_D — Thu, 24 Oct 2024 10:50:04 GMT

When you say you took a contract, were you on pay as you go previously? @Khubson

Michael

Re: Final bill and closed account

Khubson — Thu, 24 Oct 2024 23:16:25 GMT

Yes, it's going third month after i made a contract and EE taking payment from card.

Thanks

Re: Final bill and closed account

Rach_H — Fri, 25 Oct 2024 11:04:05 GMT

Thanks for letting me know what's been happening @Khubson.

It sounds like your account is still linked to your previous Pay As You Go plan, which is now cancelled, but if you give our team a call, they will be able to take a look, and get your account set up with your new contract.

Rach