topic Billing Statement Issue in Contracts & Billing

Billing Statement Issue

xAmandaWrightx — Wed, 23 Oct 2024 10:24:58 GMT

Hi Guys,

Its now 2 months since I have been able to view our business billing statements, when clicking the 'Billing & Payments' it looks like its taking me to the correct page then it just turns out to be a black EE screen.

I have tried numerous different internet browsing options, but I am at a loss now. Our account department requires copies of these for reconciliation.

Any help will be much appreciated.

Thanks,

Amanda

Re: Billing Statement Issue

Rach_H — Thu, 24 Oct 2024 15:24:58 GMT

Hi @xAmandaWrightx

Welcome to the Community!

We know how important it is for you to be able to view your bills, so I can understand how concerning it must be for you to be having trouble with this.

I'd recommend reaching out to our business team and they will be happy to take a look, and get to the bottom of why this is happening, as well as discuss options for you to view these as soon as possible.

Rach