topic Re: Please can ee customer service contact me in Contracts & Billing

Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 11:59:02 GMT

My bill was due to be paid on the 29th October I moved the date to then mid month on the 11th of October. I received a text stating that any other charges will be added next month bill but suddenly they added it this month that's due on the 29th October and has now put me to my limit. So they barred my phone, I can't ring 150 or do online chat or anything. I'm disabled and suffer with mental health issues and this is making life impossible and ee clearly doesn't care about there customers

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 11:25:59 GMT

I'm trying to contact ee customer services but I'm unable to because they barred my phone and won't let me ring 150 or use online chat.

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 11:50:10 GMT

That's the problem I've got too

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 11:51:19 GMT

Can't even do online chat or text

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 12:11:39 GMT

My mobile is barred and they won't let my do online chat

Re: Please can ee customer service contact me

Chris_B — Wed, 23 Oct 2024 12:13:10 GMT

@GARETH_25 Your next month bill will be the up and coming bill that you moved from mid month to the end the month.

It’s you who needs to make contact with customer support. This is a public forum not live chat no one here knows who you are let alone your phone number.

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 12:19:50 GMT

I know that but I'm unable to speak with them as online chat and ringing 150 is unavailable as they barred me

Re: Please can ee customer service contact me

Chris_B — Wed, 23 Oct 2024 12:58:42 GMT

@GARETH_25 You can call this number 0800 956 6000 from any other phone.

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 13:15:32 GMT

That's the thing don't have any other phone

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 13:19:36 GMT

Thanks for your reply but not very helpful

Re: Please can ee customer service contact me

bristolian — Wed, 23 Oct 2024 14:36:28 GMT

You can also contact that number by using a web-calling app such as Skype, over a WiFi connection. Or do you have a friend or relative whose phone you could borrow to make the free call?

Re: Please can ee customer service contact me

GARETH_25 — Wed, 23 Oct 2024 14:44:55 GMT

Thanks downloading Skype now

Re: Please can ee customer service contact me

Leanne_T — Wed, 23 Oct 2024 14:54:12 GMT

Hi @GARETH_25

I am really sorry you are unable to use your phone at the moment and appreciate how much you need to have service.

Please let us know how you get on using Skype as @bristolian has suggested 🙂

Speak soon.

Leanne.

Re: Please can ee customer service contact me

jfgould — Tue, 29 Oct 2024 10:25:33 GMT

My landline has been down for a week. I need help from tech. support. I've been ringing several numbers supplied by EE and BT, all of which are permanently unavailable; 'The system is busy etc.' I'm elderly and prefer my old-fashioned landline to a mobile. Please, somebody help!

Re: Please can ee customer service contact me

Katie_B — Tue, 29 Oct 2024 10:51:53 GMT

Hi @jfgould.

Thanks for coming here.

Is your landline service with BT or EE?

I'd love to see if we can help.

Katie