topic Re: Second line discount in Contracts & Billing

Second line discount

Johnnymac16 — Wed, 12 Apr 2023 16:03:33 GMT

Hello, can someone help, I have a second line and have had it for 2 years or so, I used to get a discount for the second line however since about 18 months ago I haven’t, I’ve just noticed since I checked my latest bill as it’s gone up massively due to the increases which are unaffordable to say the least.

can someone help as to how I can get my second line discount applied and said costs applied back to my account for the past 18 months.

Re: Second line discount

bristolian — Wed, 12 Apr 2023 16:55:36 GMT

CS have access to your individual account - 150 from your mobile.

You may struggle to get refund on any charges beyond the most recent 3/6months.

Re: Second line discount

Johnnymac16 — Thu, 13 Apr 2023 13:56:11 GMT

Thanks. I’ve sorted it now, had 6 months refunded and 10% added for going forward.

Re: Second line discount

Joshpub — Tue, 22 Oct 2024 10:01:24 GMT

Glad you got refunded no such luck for me I was charged to cancel my second line

Re: Second line discount

Peter_W — Tue, 22 Oct 2024 12:07:33 GMT

Hey there @Joshpub.

I've just replied to your other thread about this now.

Peter