topic Re: I paid by card over the phone in Contracts & Billing

I paid by card over the phone

Jon172 — Mon, 21 Oct 2024 22:07:19 GMT

I paid by card over the phone and the automated voice said service would be restored within an hour but it's been 2 and no change ☹️

Re: I paid by card over the phone

Profile closed — Mon, 21 Oct 2024 22:25:11 GMT

Hello @Jon172

If you've recently paid an overdue bill then it can take 24 to 48 hours for your services to restore.

Have you got a Direct Debit in place to make sure they are paid on time and to stop having your services being suspended?

Re: I paid by card over the phone

Jon172 — Tue, 22 Oct 2024 08:58:40 GMT

Hey Dinosaur,

Yes, the direct debit is in place. However additional charges were created
by a child paying for game packs...
When I made the payment, the automated voice said services would be resumed
within the hour. This didn't happen so I spoke to customer services
this morning and it is now resolved.

Thanks