topic Re: Bills in Contracts & Billing

Bills

dumitru87voznea — Mon, 21 Oct 2024 13:53:29 GMT

hello I paid 38.34 pounds on October 15th, as it was supposed to be withdrawn on the 10th, but there was not enough money and I paid on the 15th, and on the 18th another 38.84 was withdrawn from my card pounds and now in the application it shows me that I have -14.89 pounds. where does this amount of -14.89 come from? I also received a message that on the 29th, money will be withdrawn. why the question? what's up with this scam?

Re: Bills

dumitru87voznea — Mon, 21 Oct 2024 13:49:25 GMT

Re: Bills

XRaySpeX — Mon, 21 Oct 2024 14:11:45 GMT

@dumitru87voznea : If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.

Re: Bills

dumitru87voznea — Mon, 21 Oct 2024 15:11:39 GMT

then tell me where I got -14.89 if the money will be withdrawn next month? if I paid for this month myself and it was deducted again? and why did I receive a message that I will be drawn this month on October 28?

Re: Bills

XRaySpeX — Mon, 21 Oct 2024 15:37:22 GMT

@dumitru87voznea : Don't start a new thread, esp. when replying to another post & asking a user a Q. Use the Reply buttons in your own thread.

Re: Bills

XRaySpeX — Mon, 21 Oct 2024 15:39:44 GMT

@dumitru87voznea : -£14.89 is a credit to you. It will be used as credit against your next bill.

Re: Bills

dumitru87voznea — Mon, 21 Oct 2024 16:06:40 GMT

why do I have to pay -14.89 if I paid 38.34 and you withdrew another 38.84
from our account? my exit is that I paid 77 pounds for this month, why do I
still have -14.89, please explain

Re: Bills

XRaySpeX — Mon, 21 Oct 2024 16:09:36 GMT

You don't have to pay it! It's a negative amount. As I told you it is a credit to be used against your next bill. Thus reducing it.

Re: Bills

dumitru87voznea — Mon, 21 Oct 2024 16:10:51 GMT

why do I have to pay -14.89 if I paid 38.34 and you withdrew another 38.84 from our account? meo, I have paid 77 pounds for this month, why do I still have -14.89, please explain to me. I was told that the amount I paid myself will be charged to me for the next month, where did this -14.89 come from?

Re: Bills

Matt_124 — Mon, 21 Oct 2024 16:12:28 GMT

@dumitru87voznea

This is a customer forum, we are all customers like yourself and there is no account access on here.

You would need to call EE Customer Services on 150 and go through to the billing team who would be able to look into this for you.

Re: Bills

dumitru87voznea — Mon, 21 Oct 2024 16:27:40 GMT

I already paid 38.34 and with 14.89 I get 53 pounds next month? you are
joking, the subscription is 38.84, from which I have to pay 14.89 for next
month, when I have to add another 0.50 pounds to the 38.34 that I paid.

Re: Bills

XRaySpeX — Mon, 21 Oct 2024 16:28:26 GMT

@dumitru87voznea : Please stop flooding the forum with threads about the same matter & query.

Re: Bills

Matt_124 — Mon, 21 Oct 2024 16:31:09 GMT

@dumitru87voznea

It is £38.34 - (MINUS!) the £14.89 credit which will go onto your next bill. This means your bill next month will be only £23.45 according to the numbers you've given

I really think you need to call EE Customer Services as none of us here work for EE and we can't see your account.

Re: Bills

XRaySpeX — Mon, 21 Oct 2024 16:31:45 GMT

@dumitru87voznea : Your maths is wonky! £38.34 -£14.89 = £23.45.