topic Re: impossible to download my pdf bill! in Contracts & Billing

impossible to download my pdf bill!

Valentina13 — Mon, 21 Oct 2024 08:12:25 GMT

I have not been able to upload my pdf bill for two months now. Please solve this problem. I don t use EE app

Thank you

Re: impossible to download my pdf bill!

Chris_S — Mon, 21 Oct 2024 10:53:38 GMT

Hi @Valentina13 I'm concerned to hear that you can't download your bills.

Are you trying to download your bills via your My EE account on a web page?

We have a dedicated site, which explains all methods that are available to download your bill, just click this link here: View Bill

Chris S

Re: impossible to download my pdf bill!

Lawson2024 — Mon, 21 Oct 2024 11:29:54 GMT

Hi,

I can't see my bills online on my iMac. I log in to my EE account and click on bills and payments and it shows nothing.

Thank you

Re: impossible to download my pdf bill!

Ali_A — Mon, 21 Oct 2024 14:36:20 GMT

@Lawson2024

Are you using Safari browser? If you haven't done so already, have you tried clearing your browser cookies and cache?

If it's still not loading, can you try through an alternative browser?

Ali

Re: impossible to download my pdf bill!

gill1403 — Mon, 21 Oct 2024 14:50:40 GMT

I have not been able to download my broadband bill wither online or on the app since the changover from BT despite over 20 phone calls and over an hour with help from the local EE shop. The money is being taken every month from my bank account -I have a mobile with ee too, can access that bill no problem but am very fed up with my broadband accont problem & thinking of switching as I cant face going through it all again on the phone- every time they say its fixed but it never is

Re: impossible to download my pdf bill!

Ali_A — Mon, 21 Oct 2024 15:14:24 GMT

@gill1403

Is the Broadband account on the same login as the mobile account?

Ali

Re: impossible to download my pdf bill!

AlexEadington — Tue, 19 Nov 2024 11:59:28 GMT

This is awful, you get as far as the bill on the webpage and the app. You then klick download pdf and it tells you that it failed in the app and just does nothing on the webpage. It didn't use to be like this.

Re: impossible to download my pdf bill!

Ali_A — Tue, 19 Nov 2024 15:38:35 GMT

@AlexEadington

Which browser are you using?

Can you try using Chrome browser?

If you're still having a problem please call Customer Service on 150 where a guide will be able to check your online account access is still set up correctly.

Ali

Re: impossible to download my pdf bill!

Aerotrope — Tue, 17 Dec 2024 10:37:03 GMT

We use Chrome browser and we still have the same problem. This is not acceptable since the mobile is used for business purposes and the monthly bills need to be properly accounted for. This has been going on for weeks now! What is the solution?

Re: impossible to download my pdf bill!

gill1403 — Tue, 17 Dec 2024 12:57:50 GMT

yes and they checked that in the local EE shop I have called 150 over 10 times and still not sorted out, they always promise

it will be fine but its not. and yes am using chrome browser

Re: impossible to download my pdf bill!

Christopher_G — Tue, 17 Dec 2024 16:12:39 GMT

Are you able to try any other browsers or devices, @Aerotrope and @gill1403?

If you're still unable to download on those invoices, I can only recommend speaking with our team on 150 so that they can log it against your account.

Chris

Re: impossible to download my pdf bill!

Plum10 — Tue, 07 Jan 2025 16:41:37 GMT

I have the same problem. Download bill has not worked on the website for months. As of today it does not work on the app either where it says "View and Pay your bill" but there is no "View"! In either place you just get dumped in screens that don't help. Never get to the list of bills to download that used to be there. Tried the so-called chat function, the bot quickly runs out of ideas and you are dumped in limbo land, no response from "next available agent", I don't believe it is actually connected.

Really appalling customer service. If I could be bothered with the disruption I would leave (small business account 10 users).

Probably all mobile firms are equally poor. If only I could set it up to email me the bill every month I'd be happy.

Re: impossible to download my pdf bill!

Katie_B — Tue, 07 Jan 2025 17:08:28 GMT

Hello @Plum10.

Thanks for coming here.

Are you currently on a business account or personal account?

I'd recommend giving us a call so our customer care team can look into this for you.

Katie

Re: impossible to download my pdf bill!

Aerotrope — Thu, 23 Jan 2025 11:28:08 GMT

It is January and we still have the same problem, no bill downloadable on our business EE account. In December I spoke and had bills sent to our email by the very helpful 'Aditi', who now seems to not answer the same email, which is a shame. So back on the phone, explaining the same problem again which hundreds if not thousands of customers have already reported. Not good enough.