topic Re: EE shop is broken & EE finance doesn't progress in Contracts & Billing

EE shop is broken & EE finance doesn't progress

Mark_Jo — Mon, 09 Sep 2024 11:59:52 GMT

Hi,

There seems to be an issue with the EE website, e.g.

Observe this message at the bottom

Application error: a client-side exception has occurred (see the browser console for more information).

If you add an item to your basket and then checkout with EE Finance, the page does not go any further even after an hour of sitting there making sure it doesn't time out. In the EE app, it tries to check but fails and reports something went wrong.

Can this be looked in to, please? I've tried on mobile and PC, its the same across different browsers and platforms.

Re: EE shop is broken & EE finance doesn't progress

Christopher_G — Mon, 09 Sep 2024 15:05:35 GMT

Hi @Mark_Jo

Welcome to the community.

Thanks for trying a couple of different devices or browsers, it will help with troubleshooting why this isn't working for you. I recommend speaking with our Mobile Care team so they can check your account to see if there is any reason why this would be happening from our end.

They should be able to help you get it added.

Chris

Re: EE shop is broken & EE finance doesn't progress

Johnsullvwn2679 — Sun, 20 Oct 2024 16:42:17 GMT

Hi Chris,

I have had the same issue for over 3 weeks and got nowhere.

Can you help?

John

Re: EE shop is broken & EE finance doesn't progress

Christopher_G — Mon, 21 Oct 2024 08:09:29 GMT

Hi @Johnsullvwn2679

I've replied to the private message that you sent to @Alex_H

Chris