topic EE APP - withou know what I was doing in Contracts & Billing

EE APP - withou know what I was doing

Chewnackers — Sat, 19 Oct 2024 21:14:01 GMT

I was playing around with the EE app without knowing what I was doing just clicking away having a look through it & I must of done something with out realising because almost straight away I got a text message saying they have changed my payment date which I didnt realise I did & I can't see what it is it claims I have changed it to - is there a way to view this ? & if I contact EE over the phone can they tell me what I have done & revert any changes back ?

Re: EE APP - withou know what I was doing

XRaySpeX — Sat, 19 Oct 2024 22:04:51 GMT

Look in your online MyEE under Bills & Payments > Manage Direct Debit.

Re: EE APP - withou know what I was doing

Lesley_W — Mon, 21 Oct 2024 07:22:36 GMT

Hi @Chewnackers

Welcome to our community.

Have you been able to check where @XRaySpeX suggested?

If you have changed it be accident, you can contact our customer care team and ask them to cancel the change.

Lesley