topic Re: Unable to upgrade second phone on account in Contracts & Billing

Unable to upgrade second phone on account

PMurphy — Thu, 07 Sep 2023 10:44:56 GMT

Hi,

I have been trying and failing to upgrade the second number associated with my account. I have recently successfully upgraded the primary number associated with my account. Now, when trying to upgrade the secondary number (which has been eligable for upgrade since April 2023) by clicking 'Upgrade Now', I am redirected to a page which does not allow me to upgrade this number. It automatically takes me to the primary account's upgrade status with no option to change to the secondary number.

I have already tried texting Upgrade to 150, but this directs me back to this same page!

Help!

Thank you!

Re: Unable to upgrade second phone on account

Schockwave — Thu, 07 Sep 2023 12:23:49 GMT

Hello @PMurphy ,

Welcome to the community,

Did you try via your secondary number?

If you have, then ring customer service, they should be able to do this for you.

Re: Unable to upgrade second phone on account

Pie3 — Sat, 19 Oct 2024 08:06:26 GMT

I’m having the same problem. How did you solve it?

Re: Unable to upgrade second phone on account

Rach_H — Sat, 19 Oct 2024 14:12:23 GMT

Hi @Pie3,

Welcome to the Community!

I'm sorry to hear you're having trouble with upgrading. Is this happening on both your lines, or does it only seem to be impacting one?

Rach