topic Re: How can i cancel my SIM contract onnline? in Contracts & Billing

How can i cancel my SIM contract onnline?

ash1007 — Fri, 18 Oct 2024 11:13:04 GMT

Good morning,

Since I do not live in UK anymore, I would like to cancel my SIM contract.

Unfortunately I could not find any function to cancel my SIM contract in web, and also I could not send mail to EE.

Is there anyone from EE can call me? my UK phone number is +44-xxxxxxxxx

Thank you.

Re: How can i cancel my SIM contract onnline?

XRaySpeX — Fri, 18 Oct 2024 10:37:57 GMT

@ash1007 : You can't! If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: How can i cancel my SIM contract onnline?

ash1007 — Fri, 18 Oct 2024 10:42:16 GMT

But I could not call EE now as I am outside of Europe and buying roaming add-on just to make a phone call is kinda.....

Can i use Skype and make phone call to EE?

Re: How can i cancel my SIM contract onnline?

Katie_B — Fri, 18 Oct 2024 10:48:06 GMT

Hello @ash1007.

Our customer care team can be contacted by calling our 0800 number via Skype.

Katie

Re: How can i cancel my SIM contract onnline?

bristolian — Fri, 18 Oct 2024 11:10:36 GMT

@ash1007 wrote:

my UK phone number is +44-abcdef

Posting your mobile number on a public internet forum is an open invitation for spammers to start contacting you.

Re: How can i cancel my SIM contract onnline?

ash1007 — Fri, 18 Oct 2024 11:13:26 GMT

Thank you,

I have removed it.

Re: How can i cancel my SIM contract onnline?

XRaySpeX — Fri, 18 Oct 2024 13:29:47 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.