topic Re: Cancel contract in Contracts & Billing

Cancel contract

BM4 — Thu, 17 Oct 2024 08:56:30 GMT

I have 2 contracts on my account and one of them ends on 24th October. Do I have to wait until the 24th to cancel or can I cancel the contract tomorrow when I make this month's bill payment? Any advice would be appreciated, thank you.

Re: Cancel contract

Michael_D — Thu, 17 Oct 2024 12:07:14 GMT

Hi @BM4

Thanks for coming to the community.

It will depend on what you want to do with the number as to how long it will take and what steps you need to take.

Would you be looking to move the number to another network, transfer it to pay as you go on EE or cancel it completely?

Michael

Re: Cancel contract

BM4 — Thu, 17 Oct 2024 14:18:25 GMT

Hi Michael_D

I'm looking to cancel it completely

Re: Cancel contract

XRaySpeX — Thu, 17 Oct 2024 15:14:02 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.