topic Re: How do I switch to sim only? in Contracts & Billing

How do I switch to sim only?

alblue — Thu, 17 Oct 2024 07:09:33 GMT

My contract expires in 44 days, when I go to the upgrade section on my account all I can see are phones.

Re: How do I switch to sim only?

Michael_D — Thu, 17 Oct 2024 11:48:17 GMT

Thanks for coming to the community.

If you are inside the last 45 days, you should be able to choose to move to a SIM Only or upgrade to take another phone.

Have you tried in both the EE app and when logged in on the website?

Michael

Re: How do I switch to sim only?

alblue — Thu, 17 Oct 2024 12:33:49 GMT

Hi Michael,

Thank you for your response. I have now tried on both the website and the app, neither of them are offering me sim only options.

I'll try again tomorrow, if I still can't see them should I call someone?

Re: How do I switch to sim only?

Michael_D — Thu, 17 Oct 2024 12:40:31 GMT

Thanks for confirming @alblue. I'm really not sure what would be stopping them from coming up, or even showing a link to them if you are due to upgrade and seeing phone options.

If they don't appear for you, the best option would be to speak to our upgrades team and they can go through the available plans with you and get one set up for the end of your current contract.

You can see how to reach our teams over the phone on our Contact Us page.

Please keep me posted with how you get on.

Michael

Re: How do I switch to sim only?

alblue — Thu, 17 Oct 2024 13:25:20 GMT

Turns out it's recently changed to the last 30 days, so I'll have to wait until the end of the month to switch.

Re: How do I switch to sim only?

Michael_D — Thu, 17 Oct 2024 13:26:48 GMT

Thanks for the update @alblue.

I'll keep that in mind if I see this pop up again.

Michael

Re: How do I switch to sim only?

bristolian — Thu, 17 Oct 2024 14:00:27 GMT

@alblue wrote:

Turns out it's recently changed to the last 30 days, so I'll have to wait until the end of the month to switch.

Indeed so - the early-upgrade window was changed from 45-30 days back in May.

A handset upgrade will take effect immediately on requesting it - subject to the usual delivery times etc.

A request to migrate to SIM-only can be made from the opening of the window, but will be scheduled to take effect from the expiry of the minimum term.. potentially 30days later.

Re: How do I switch to sim only?

Jimbob150687 — Thu, 17 Oct 2024 14:18:18 GMT

They’re trying to fob me off on this as well.

Re: How do I switch to sim only?

alblue — Thu, 17 Oct 2024 14:21:00 GMT

Doesn't bother me that much as I have to pay the same regardless. I'll assume it's not a breach of the contract I agreed 2 years ago.

Re: How do I switch to sim only?

Jimbob150687 — Thu, 17 Oct 2024 14:44:47 GMT

I was hoping to save a few hundred quid by moving to a sim only earlier but they like to squeeze you for as long as they can

Re: How do I switch to sim only?

ee_user14 — Thu, 17 Oct 2024 14:54:57 GMT

@Jimbob150687 wrote:
I was hoping to save a few hundred quid by moving to a sim only earlier but they like to squeeze you for as long as they can

Does this roughly translate as "I was hoping to save some money by finding a backdoor around my contract, but EE like you to see out your minimum term"?

Re: How do I switch to sim only?

Jimbob150687 — Thu, 17 Oct 2024 15:17:53 GMT

Haha, no I was hoping they’d follow their terms instead of fobbing me off and ripping me off. It clearly states and even a community guide said 45 days before contract you can change to a sim only but I’ve spoken to 3 people and they say it’s wrong what the website says and it’s 30 now and even then you have to wait until the contract ends to move to the new plan.

Re: How do I switch to sim only?

Jimbob150687 — Thu, 17 Oct 2024 15:18:55 GMT

Even if I decide to upgrade to a new device I’ll have to wait 3s months for it taking me past my contract end forcing me to continue paying for a device I’ve paid for

Re: How do I switch to sim only?

bristolian — Thu, 17 Oct 2024 15:20:05 GMT

@Jimbob150687 wrote:

It clearly states and even a community guide said 45 days before contract you can change to a sim only... then you have to wait until the contract ends to move to the new plan.

Even when the upgrade window was 45days, a request to change to SIM-only was just that - a request.

It would be actioned on the expiry of the minimum term. Only a phone upgrade back onto a new minimum-term was ever the way of ending an existing minimum-term only.

All that's changed is a shortening of the window.

Re: How do I switch to sim only?

Jimbob150687 — Thu, 17 Oct 2024 15:22:13 GMT

What’s the point of the 30 day window when you have to wait until the end of the contract anyway?
pointless!!

usually to upgrade you can 45 days earlier but clearly not anymore

Re: How do I switch to sim only?

bristolian — Thu, 17 Oct 2024 15:39:33 GMT

@Jimbob150687 wrote:

What’s the point of the 30 day window when you have to wait until the end of the contract anyway?

It allows you to purchase an upgrade phone from 30days prior to the end of your minimum term, and have that new phone a few days later - if you so wish. The final month of your minimum term is scrapped, and you start a new 24month one.

As per my previous post in this thread, the early upgrade window was reduced form 45>30days in May '24.

Re: How do I switch to sim only?

Jimbob150687 — Thu, 17 Oct 2024 15:52:18 GMT

The post is about changing to sim only. Not a new device.

Re: How do I switch to sim only?

Jimbob150687 — Thu, 17 Oct 2024 15:54:05 GMT

Unless you have an iPhone 16. Pro max then it’ll arrive past the contract end date if you’re lucky

Re: How do I switch to sim only?

Jimbob150687 — Tue, 22 Oct 2024 14:15:59 GMT

So went they try and charge and early fee that’s a con then as they won’t change it until after the minimum term anyway?

Re: How do I switch to sim only?

dp58 — Tue, 13 May 2025 14:54:10 GMT

No, it roughly translates to "I expect EE to stick to what is advertised on their website".