topic Re: New Debit card registration from Philippines in Contracts & Billing

New Debit card registration from Philippines

tm1706 — Tue, 15 Oct 2024 08:05:26 GMT

I am trying to register a new debit card from the Philippines where I have been living and working for 2 years but I cannot receive EE text verification code.

Re: New Debit card registration from Philippines

XRaySpeX — Tue, 15 Oct 2024 13:07:55 GMT

Are you on contract or PAYG?

Re: New Debit card registration from Philippines

tm1706 — Wed, 16 Oct 2024 09:44:35 GMT

PAYG but I’ve not had a package for a year. I have credit though.

Sent from my iPhone

Re: New Debit card registration from Philippines

williamjames714 — Wed, 16 Oct 2024 09:51:29 GMT

Check that your phone number is correct and has good signal. If issues persist, contact your bank's customer service for assistance with the verification code.

Re: New Debit card registration from Philippines

XRaySpeX — Wed, 16 Oct 2024 12:44:28 GMT

@tm1706 : Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.