topic Limited plan choice when buying online in Contracts & Billing

Limited plan choice when buying online

Jmct88 — Tue, 15 Oct 2024 17:27:21 GMT

I'm looking at getting a new Pixel 9 pro for myself and iPhone 15 for my wife however when selecting both on the website I am only offered the Unlimtied All Rounder or Unlimited Full Works plan choices. Why am I unable to select the cheaper ones?

I have tried to reach out on the helpline but got stuck in a loop of asking for my EE phone number when I'm a new customer (and selected so in the options) and have tried to visit in store too but couldn't hang around long enough for someone to be available so am at a bit of a loss!

I have BT / EE broadband so am keen to move over to benefit from the £20 off the plans but am seemingly unable to actually sign up for the ones we are after!!

Any ideas?

Re: Limited plan choice when buying online

Chris_B — Tue, 15 Oct 2024 19:12:26 GMT

@Jmct88 Are you logged in to your account as I’m seeing around 7 different tariffs.

Re: Limited plan choice when buying online

Rach_H — Wed, 16 Oct 2024 08:10:56 GMT

Hi @Jmct88,

Welcome to the Community!

Are you logging into your online account or the EE app, as you may see more options online.

Rach

Re: Limited plan choice when buying online

Jmct88 — Wed, 16 Oct 2024 08:13:59 GMT

Thanks for the replies! When I'm not logged in I can see the full offering. The issue seems to be when I do log in they mostly disappear, I'm just left with the following two:

Have tried both online and in the app. I think I'll need to persevere either on the phone or in the shop!

Re: Limited plan choice when buying online

Rach_H — Wed, 16 Oct 2024 08:46:59 GMT

This does seem odd @Jmct88. If you call our Sales team, then they should be happy to take a look, and help you get this sorted.

Rach