topic Re: Billing account number in Contracts & Billing

Billing account number

Rosie128 — Wed, 10 Jan 2024 16:46:08 GMT

I’m trying to find my billing account number on my letters I have been sent by EE however I’m unable to find this. Is this also known as the bill reference or account number? If not, where else can I find this number? Many thanks,

Rosie

Re: Billing account number

Katie_B — Wed, 10 Jan 2024 17:16:58 GMT

Hi @Rosie128.

The account number on your EE bills is your billing account number.

Katie

Re: Billing account number

XRaySpeX — Wed, 10 Jan 2024 17:36:54 GMT

Why do you need it?

Re: Billing account number

Rosie128 — Wed, 10 Jan 2024 17:55:56 GMT

Hi, yes I’ve tried to do this number but it asks me to put in a valid
account number so don’t know what to do now.

Re: Billing account number

Leanne_T — Thu, 11 Jan 2024 08:03:50 GMT

Hi @Rosie128

Are you setting up an EE account using the app or a web browser?

Do you have a mobile or broadband account?

Leanne 🙂

Re: Billing account number

OBvibes — Wed, 28 Aug 2024 18:52:10 GMT

Was this answered as I have the same issue.

Re: Billing account number

Michael_D — Thu, 29 Aug 2024 08:14:32 GMT

Hi @OBvibes.

Welcome to the community.

If you have access to your EE account online or in the EE app, you can view the account number by downloading the bill.

What was it you needed the account number for?

Michael

Re: Billing account number

OBvibes — Thu, 29 Aug 2024 09:22:39 GMT

I have just joined yourselves and I have already had issues with my service I was signed up for which was rectified by a great member of the EE team but now I'm having issues with the Hub itself and I can't diagnose the problem, get in touch with anyone to help me through the problem and anyway to access the account to maybe directly track the issue. As I said I'm new so that may be the cause, but I have no way of contact at the moment to distinguish the problem, which just isn't good enough.

Re: Billing account number

Michael_D — Thu, 29 Aug 2024 09:36:47 GMT

Thanks for explaining @OBvibes. Is it a home broadband hub or a mobile internet router you are struggling with? What is happening with it?

Michael

Re: Billing account number

OBvibes — Thu, 29 Aug 2024 10:07:24 GMT

I believe it is a mobile internet router for the 4G Home Unlimited (£50 package) - of which we received the router in the post with a simcard not inserted. I then proceeded to plug in the router into the mains and put the Sim card into the slot at the back as described in the instructions (no number provided for the sim card in the package delivered).

Now the hub is flashing aqua then white constantly without stop, I followed the normal instructions of turning the hub on and off again to reset but nothing has happened and we're still not getting internet.

Re: Billing account number

Michael_D — Thu, 29 Aug 2024 11:40:12 GMT

It sounds like we'll need to get our tech gurus to have a look into this. They'll be able to access the account and run some checks to help get everything working as it should be.

You can see the contact numbers to reach the team on our Contact Us page.

Michael

Re: Billing account number

XRaySpeX — Thu, 29 Aug 2024 22:10:30 GMT

@OBvibes : You don't need an a/c no. to link a mobile router. That's for fixed Home BB.

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: Billing account number

johnniepk1 — Mon, 14 Oct 2024 09:05:37 GMT

The account sends a confirmation text to the sim in the router!

Re: Billing account number

XRaySpeX — Mon, 14 Oct 2024 18:24:05 GMT

@johnniepk1 : That's correct & you can read it from the router.