topic Billing dates? in Contracts & Billing

Billing dates?

Dennis66 — Mon, 14 Oct 2024 05:07:44 GMT

Hi,

I've just started a new FTTP contract on 12th October, but was billed in advance for my old contract until 20th October, which was paid on 4th October.

Will I get a refund/credit for the 8 days of the old contract?

Thanks.

Re: Billing dates?

Linzi_H — Mon, 14 Oct 2024 09:57:44 GMT

Hi @Dennis66

Anything you've paid in advance will be corrected on the next available bill.

Thanks so much,

Linzi

Re: Billing dates?

Dennis66 — Tue, 15 Oct 2024 05:11:33 GMT

Thanks Linzi,

I've already had my next bill. I've just moved over to a fttp deal with 3-months free, but pay £5 for the phone calls. I've had the bill for £5 but there's no mention of any refund form the previous contract.

Dennis

Re: Billing dates?

Linzi_H — Tue, 15 Oct 2024 07:18:53 GMT

Thanks so much for letting me know @Dennis66

If you contact our team directly they will be able to run through the bills with you and give a full breakdown of all costs.

Linzi

Re: Billing dates?

Dennis66 — Thu, 17 Oct 2024 14:27:38 GMT

Thanks Linzi, the refund has now gone through.