topic Re: Overdue payment already paid but still saying I owe? in Contracts & Billing

Overdue payment already paid but still saying I owe?

Cmaddison34 — Fri, 26 Jul 2024 16:10:12 GMT

Hi! Apparently I owe a £16.55 flex bill. I’ve spent all day trying to pay the ‘overdue payment’ and have paid EE £83.70 in the process today. However it’s still saying that my payment is overdue however it’s not and you’ve taken more than what my bill is.

Can someone clarify what’s going on with my account? I have a stutter and prefer to email rather than phone directly as my speech is made worse on the phone. Please help.

Re: Overdue payment already paid but still saying I owe?

Leanne_T — Fri, 26 Jul 2024 17:35:15 GMT

Hi there @Cmaddison34

Thanks for coming to the community.

To make a flex pay payment you would need to contact our mobile guides on 150, they will be more than happy to help.

Or, if you log into your EE app and select the Help option a chat option will show when available.

Leanne.

Re: Overdue payment already paid but still saying I owe?

Chenyuanxi — Sun, 13 Oct 2024 18:47:11 GMT

Can I ask if you have solved this problem yet? as I also have the same problem now. Thanks

Re: Overdue payment already paid but still saying I owe?

numanjohn — Tue, 25 Mar 2025 06:05:26 GMT

Hi I'm having same problem I gave a learning disability and aurtisum and other complex needs my bill says I'm own over £135 I payed it twice but when I called the EE team thef told me it was payed and the app they on case to the app teck team about sorry speling not good hope that helps

Re: Overdue payment already paid but still saying I owe?

Linzi_H — Tue, 25 Mar 2025 08:10:27 GMT

Hi @numanjohn

Welcome to the Community.

If our team has confirmed that your payments are all up to date, then I'm confident this is correct. Thanks for letting us know our team has reported the information you're seeing in the EE app too.

If you text BILL to 150, can you see the correct bill and payment information?

Linzi