topic Re: I try to go to the Bills & Invoices section but it won't let me. in Contracts & Billing

I try to go to the Bills & Invoices section but it won't let me.

Elizadoalot — Sun, 13 Oct 2024 15:00:20 GMT

I am trying to download my bill but your site will not allow me to go to that page. It just buffers for a couple of seconds and returns me to the tab. I have cleared my cache as I thought that might help but it hasn't made a difference. I need to download my bill each month.

Re: I try to go to the Bills & Invoices section but it won't let me.

kentish1 — Sun, 13 Oct 2024 15:04:27 GMT

I have the same problem and cannot solve. Did you find a fix ? Thanks

Re: I try to go to the Bills & Invoices section but it won't let me.

Annie133 — Sun, 13 Oct 2024 15:21:29 GMT

I have had same problem I have phoned written, four months still not seen a bill for our mobile, every month different amount taken from our bank, getting nowhere, it's like they say it's tech team we will get this sorted still nothing

Re: I try to go to the Bills & Invoices section but it won't let me.

kentish1 — Sun, 13 Oct 2024 15:26:02 GMT

Oh dear. I’ve finally got through via chat and been told the same thing …

Re: I try to go to the Bills & Invoices section but it won't let me.

Linzi_H — Mon, 14 Oct 2024 07:57:23 GMT

Hi @Elizadoalot @kentish1 @Annie133

I know you'll all be keen to manage your services online and be able to check your bills monthly.

Have you tried viewing the bill through your main online account and also the EE app?

If so, does the same thing happen?

Are you able to see your other services OK when you're logged in, is it only the billing side of things that seems to be missing?

Linzi

Re: I try to go to the Bills & Invoices section but it won't let me.

Lawson2024 — Mon, 21 Oct 2024 11:36:47 GMT

I have the same problem and cannot solve it. Did you fix it? Thanks

Re: I try to go to the Bills & Invoices section but it won't let me.

modest — Mon, 28 Oct 2024 10:58:35 GMT

I have the same problem and cannot get invoices for company accounts!! So annoying!

Re: I try to go to the Bills & Invoices section but it won't let me.

modest — Mon, 28 Oct 2024 11:11:23 GMT

I have tried main online account - I get is the contents first photo, and when I press on 'view my bill' all I et is the 2nd photo ie. the original portal. So frustrating and not fit for purpose!

Re: I try to go to the Bills & Invoices section but it won't let me.

APCTFDI — Mon, 28 Oct 2024 15:51:52 GMT

We have the same issue with our business account set up for direct debit. We are unable to view our billing statements, and have tried every suggestion above with no avail. Any help would be appreciated

Re: I try to go to the Bills & Invoices section but it won't let me.

Katie_B — Mon, 28 Oct 2024 15:54:58 GMT

Hi @modest and @APCTFDI.

Welcome to the EE Community.

Have you been able to speak with our customer care team regarding this?

If not, I would recommend giving us a call. The team will be able to look into this further and raise a ticket to technical care if needs be.

Katie

Re: I try to go to the Bills & Invoices section but it won't let me.

APCTFDI — Tue, 29 Oct 2024 17:35:01 GMT

Hi Katie,

Can you please provide the contact number? It seems to be a broader issue than just our account, but we can open a ticket too.

Thank you

Re: I try to go to the Bills & Invoices section but it won't let me.

Lesley_W — Wed, 30 Oct 2024 09:41:04 GMT

Hi @APCTFDI

You can find all the ways to contact our team here Contact Us | Help & Support | EE

Thanks,

Lesley

Re: I try to go to the Bills & Invoices section but it won't let me.

modest — Wed, 30 Oct 2024 15:07:07 GMT

Hello.

Pls call me about this issue I’m unable to finalise accounts without VAT invoices !

With thanks & kind regards

********

*****

Mod edit: [please don't post personal information on the community].

Re: I try to go to the Bills & Invoices section but it won't let me.

Katie_B — Wed, 30 Oct 2024 15:08:46 GMT

Hi @modest.

Thanks so much for coming here.

I am sorry, we do not have the ability to call customers here on the EE Community.

Please get in touch with our customer care team who will be able to look into this for you.

Katie

Re: I try to go to the Bills & Invoices section but it won't let me.

APCTFDI — Mon, 04 Nov 2024 17:22:55 GMT

Update All

Finally figured out how to view our bill. Download the app and you will be able to view it there. Still not able to view it on a desktop..