topic Buying as good as new phones in Contracts & Billing

Buying as good as new phones

kmah — Sat, 12 Oct 2024 21:21:44 GMT

Hello! am trying to buy a good as new phone and add that as an upgrade to my existing EE number but i am not able to buy one as it doesn't show up on my upgrade options, only new phones.

How can i buy one and if i go ahead and buy one outside my existing plan would this double my payments?

Re: Buying as good as new phones

Katie_B — Sun, 13 Oct 2024 09:41:07 GMT

Hello @kmah.

If you purchase an additional line you will be billed for both your new line and your current.

Is your account eligible for an upgrade?

If yes and you can't see this online please give us a call on 150.

Katie

Re: Buying as good as new phones

kmah — Sun, 13 Oct 2024 16:37:02 GMT

Hi Katie,
I am eligible for an upgrade and i tried buying as good as new, but it is
not showing up as an option within the upgrade. I spoke to a guide and they
said it cannot be done for some reason, so i am wondering why and is it
still an option for me?

BW
Khalda

Re: Buying as good as new phones

Linzi_H — Mon, 14 Oct 2024 07:35:35 GMT

Hi @kmah

If you're due an upgrade you should be able to select a Good As New device, providing one is available for you to choose from.

If the option doesn't show online, please get in touch with us directly so we can work out the best next steps. Our technical support area may need to raise a ticket for your online account.

Linzi