topic Overdue flexpay but payments all up to date? in Contracts & Billing

Overdue flexpay but payments all up to date?

afoxy27 — Sat, 12 Oct 2024 11:09:29 GMT

Hi all,

I've had an overdue flexpay amount on my account for the last few months but when I check, all monthly payments have gone through. I changed my direct debit date in Feb from 29th to 1st of next month, could this be the issue and if so, how do I solve it?

It is visible on credit report as missed payments so want to remove as soon as possible.

Adam

Re: Overdue flexpay but payments all up to date?

Northerner — Sat, 12 Oct 2024 11:57:21 GMT

Hi @afoxy27

Did you change the date with EE or just change the date you pay EE.

You'll likely need to speak to EE CS on 150.

Thanks

Re: Overdue flexpay but payments all up to date?

afoxy27 — Sat, 12 Oct 2024 12:28:06 GMT

Hi @Northerner ,

Is there a difference, I changed my direct debit date from 29th to 1st? 150 doesn't really get you anywhere when I've tried and live chat said they can't sort it.

Adam

Re: Overdue flexpay but payments all up to date?

Peter_W — Sat, 12 Oct 2024 13:39:03 GMT

Hey there @afoxy27, welcome to the EE Community.

We have a dedicated team for queries linked to the finance portion of FlexPay, so this isn't something you would be able to discuss via our messaging team.

If you contact our team on 150 from an EE mobile though, or 07953 966 150 from another provider, follow the options for mobile billing and they'll be able to transfer you to the team that can best help.

Peter

Re: Overdue flexpay but payments all up to date?

Northerner — Sat, 12 Oct 2024 18:47:33 GMT

Hi @afoxy27

If you have just changed your payment date without agreeing this with EE then it will show as a default if your payment doesn't clear when EE expect it. This is the reason I asked. If you have agreed this change with EE then I don't know why this issue continues.

Either way you are best speaking with EE on 150.

Thanks