topic Re: Switching to a new number in Contracts & Billing

Switching to a new number

M-R-Y — Sat, 12 Oct 2024 08:31:01 GMT

I have three numbers on my account. Me, wife and eldest son. Youngest son has been out of the country and returns on Monday. My eldest son wants to have his own account but retain his existing number. How can I add a new number to the account, and port away an existing number to a new account. EE still gain a new account, and still have me with 3 numbers.

But how?

Thanks

Re: Switching to a new number

bristolian — Sat, 12 Oct 2024 09:19:15 GMT

Two elements fall neatly into two processes.

1: Change of legal ownership - follow the "transfer to friend, colleague or family member" on https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event - you can also call separately and CS will give the proposed new owner a password to quote.

2: Login to the online shop & choose your new phone & plan. You'll receive a 10% multi-line discount for this.

Re: Switching to a new number

M-R-Y — Sat, 12 Oct 2024 09:39:56 GMT

Thanks, but I don't want to transfer control of the account, just one of the numbers?

Re: Switching to a new number

bristolian — Sat, 12 Oct 2024 09:43:04 GMT

You can transfer individual mobile numbers - explain to the CS agent when you call, and ensure they note which specific number you want to transfer.