topic Re: Over charging in Contracts & Billing

Over charging

Seandouglas — Wed, 25 Sep 2024 21:21:41 GMT

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean

Re: Over charging

Seandouglas — Wed, 25 Sep 2024 21:17:32 GMT

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean

Re: Over charging

XRaySpeX — Wed, 25 Sep 2024 21:29:16 GMT

Some UK looking nos. are not actually in UK, e.g. IoM & C.I.

Re: Over charging

Seandouglas — Wed, 25 Sep 2024 21:36:14 GMT

Thanks. But I know they are uk calls I believe there is an issue with real time billing.

Re: Over charging

bristolian — Wed, 25 Sep 2024 22:01:47 GMT

Can you post a screenshot of your bill with these charges? Redact any mobile numbers beyond the first 6 digits.

Re: Over charging

Seandouglas — Wed, 25 Sep 2024 22:07:20 GMT

Why would i want to do that? Thanks

Re: Over charging

XRaySpeX — Wed, 25 Sep 2024 23:05:20 GMT

So we may try & help you. That's what you came here for, wasn't it? This user discussion forum has no access to your specific account.

Re: Over charging

Seandouglas — Thu, 26 Sep 2024 07:37:06 GMT

Thanks for all your replies. I sorted it with EE. They had charged me for all my calls even though I was on unlimited. They also compensated me for the inconvenience. Ta

Re: Over charging

AHarMan2 — Thu, 26 Sep 2024 10:06:33 GMT

Glad you got it sorted.

I had the same problem and was billed for £240+ for calls that should have been inside my allowance.

Issue was being moved over to real time billing system. I knew it was not right because all of a sudden over a 2 week period I was charged for calls that i had never been charged for since I have been with EE.

Im disappointed that more has not been communicated about this via the community forums as im sure there are more people out there affected by this, who maybe do not check their bills and just pay anyway.

Re: Over charging

coyote17 — Wed, 09 Oct 2024 18:31:24 GMT

Hi Sean,

I have just found out that the same thing has happened to me. Almost had a heart attack £268 over 2 weeks.

Have to call them tomorrow since I got no reply today.

I am glad I am not the only one so they must be aware of the mass mistake.

Re: Over charging

coyote17 — Wed, 09 Oct 2024 18:34:59 GMT

Indeed. It has just happened to me £260 over the last 2 weeks. This is why it is so important NOT to set up a direct debit as it can land so many people into trouble without them even suspecting it.

Re: Over charging

Seandouglas — Wed, 09 Oct 2024 20:58:14 GMT

Hi coyote17

Just heads up make sure who ever you speak to emails/text with what they have agreed and get their name for your reference. Ta

Re: Over charging

coyote17 — Wed, 09 Oct 2024 21:01:32 GMT

Hi Sean,

Thanks for your reply. I searched because I thought I can't be the only one getting this weird billing. If you don't mind me asking what did they offer you as compensation for the worry? It is just so I know was it fair and act accordingly. I have to call them tomorrow. Spent 45 min in a dreadful music queue till it went dead... ;(

Re: Over charging

Seandouglas — Wed, 09 Oct 2024 21:09:43 GMT

Hi coyote17

Yes they offered £30 off next bill but haven’t checked it yet. But will follow up when it ready. It is obvious that the bill is wrong when you have unlimited calls and texts and you see you have been charged £79 for 59 min call to UK mobile number. Stick to your guns and don’t accept anything less on comp. If needed ask them for comp as they won’t offer it. Ta

Re: Over charging

coyote17 — Wed, 09 Oct 2024 21:17:19 GMT

Thanks Sean!

That is why I asked. I am not greedy, I think it is fair compensation for our blood pressure going through the roof

. I must admit EE seem so much better than others in terms of customer service.

Thanks for flagging up the issue, it will help many others like me in knowing what's going on with crazy bills.

Cheers.

Re: Over charging

AHarMan2 — Thu, 10 Oct 2024 05:32:47 GMT

@coyote17

See here:

https://www.ispreview.co.uk/index.php/2024/10/ee-uk-overcharges-some-mobile-customers-by-hundreds-of-pounds.html

As well as

https://www.ispreview.co.uk/talk/threads/ee-overcharging-customers-hundreds-of-%C2%A3s-on-bills-potential-news-article-for-mark-jackson.42582/