topic Re: My last bill didn't arrive to my email address after I terminated the contract e in Contracts & Billing

My last bill didn't arrive to my email address after I terminated the contract e

molya — Wed, 09 Oct 2024 13:11:06 GMT

Hello, my last bill didn't arrive to my email address after I terminated the contract early. I was supposed to pay cancellation fee via direct debit but the card that had been used previously for conract payments is no longer available to me. I've left the country forever and unable to receive any post, so I need the bill to be sent to me electronically, as well as instructions on how to pay with a different card online. The contract was terminated 09/27 but I still haven't received anything to my email as of 10/09. I can't call the support because I'm abroad and not going to bear the international call charges for waiting in the freaking queue.

Re: My last bill didn't arrive to my email address after I terminated the contract e

Christopher_G — Wed, 09 Oct 2024 15:24:57 GMT

Hi @molya

Welcome to the community.

This is something you'll need to discuss with our Mobile Care team. There's an international number on our contact us page. You could use that one a VoIP service, such as Skype.

Chris

Re: My last bill didn't arrive to my email address after I terminated the contract e

XRaySpeX — Wed, 09 Oct 2024 19:14:22 GMT

@molya wrote:

I was supposed to pay cancellation fee via direct debit but the card that had been used previously for conract payments is no longer available to me.

Direct Debits are not paid by cards but by bank a/c's.

Final bills are not emailed but posted to your UK addy.