topic Re: Unlink Account in Contracts & Billing

Unlink Account

selina83 — Thu, 09 Nov 2023 12:17:19 GMT

I have 2 accounts assigned to 1 login.

When trying to add, remove or upgrade devices this causes an issue as 1 account is my husband's and the other account is mine, orders always land on the wrong account or get canceled due to the names not matching.

I have created a new ID to move my account but it won't let me as my phone is linked to the first account.

Re: Unlink Account

Christopher_G — Thu, 09 Nov 2023 14:26:10 GMT

Hi @selina83

Welcome to the community.

I recommend speaking to our Mobile Care team so they can check your account from our side to try and find a solution. Please come back and let us know how you get on.

Chris

Re: Unlink Account

Profile closed — Wed, 09 Oct 2024 00:04:48 GMT

Christopher_G i have a idea, going forward for vulnerable and disabled people who cannot work due to them having unforeseen disabilities

Re: Unlink Account

Profile closed — Wed, 09 Oct 2024 00:05:39 GMT

It would be a good idea if our new EE and mobile EA to provide voluntary work

Re: Unlink Account

Katie_B — Wed, 09 Oct 2024 09:15:38 GMT

Good morning @Profile closed.

What a wonderful idea, here on the EE Community customers and general users are able to help and provide advice to others.

It's amazing to have new people join us here on the EE Community.

Katie