topic Re: Hi try to print monthly statement but nothing coming up for click on bills in Contracts & Billing

Hi try to print monthly statement but nothing coming up for click on bills

Ahamedalufer1 — Wed, 27 Sep 2023 08:47:09 GMT

Hi try to print monthly statement but nothing to click bills and payments i am on website. How do I print bills

Re: Hi try to print monthly statement but nothing coming up for click on bills

Leanne_T — Wed, 27 Sep 2023 10:18:16 GMT

Thanks for coming here.

If you log into your My EE account online and select Bills and Payments, using the dropdown select the bill you would like to view and then download bill, you should have the access to print once this is downloaded.

Leanne.

Re: Hi try to print monthly statement but nothing coming up for click on bills

allensmail — Mon, 07 Oct 2024 10:03:59 GMT

Hi Leanne, Sorry this doesnt work. I can do it in the Broadband account but it just takes me to a page where the middle bit where the option to click on a bill appears to be missing. Likewise if I just click on the view my bill tab, the same screen comes up with just mainstream options at the bottom nothing to do with viewing or printing my bill.

Re: Hi try to print monthly statement but nothing coming up for click on bills

Peter_W — Mon, 07 Oct 2024 11:13:52 GMT

Hey there @allensmail!

Welcome tot he EE Community, and I'm sorry to hear you're having a bit of trouble with this too.

Is it through the app or the browser version that you're trying this, and have you tried loading your bill from a different device / browser?

Peter

Re: Hi try to print monthly statement but nothing coming up for click on bills

allensmail — Mon, 07 Oct 2024 11:23:47 GMT

Hi Peter it is through a browzer on a Mac. I have tried using Safari, Firefox and Google Chrome, I have also tried on a different Mac. Absolutely no problem with the Broadband account it goes straight to the bills when you click on the links.

Re: Hi try to print monthly statement but nothing coming up for click on bills

Peter_W — Mon, 07 Oct 2024 11:28:01 GMT

Ahh okay, so is it just mobile affected @allensmail ?

If that's right, can you see all the other details of your mobile account, such as your allowance and add-ons?
Peter

Re: Hi try to print monthly statement but nothing coming up for click on bills

allensmail — Mon, 07 Oct 2024 11:33:13 GMT

Hi thanks again Peter. No I can't I can see my profile but when I click on the other bits they don't seem to work. I was going to attach a screen shot after I have clicked on either bills or plans etc. button, but there isnt and option here. I am finishing for the day now, but will look in the morning when I get back to see if you have hopefully come up with any ideas to help.

Kind regards,

Re: Hi try to print monthly statement but nothing coming up for click on bills

Peter_W — Mon, 07 Oct 2024 11:56:19 GMT

Thanks @allensmail, you should be able to upload a screenshot, but it will just need to be approved by one of our moderators before it shows in your post.

If you manage to share this, just be sure to mask any personal details first.

If you try logging into the dedicated EE app and select 'Manage' at the bottom of the screen, if you can let me know what options you see here too that would be perfect.

Peter

Re: Hi try to print monthly statement but nothing coming up for click on bills

allensmail — Tue, 08 Oct 2024 10:50:30 GMT

Hi Peter I am back, sorry I have been busy this morning. There has been another post today saying they are having the same problem, they think its something to do with the EE website.

I have logged on a again but it only has the option to Manage the broadband account or to View the latest bill. The Broadband link still works as usual but the View My Bill link does the same as the bills and payments link, nothing.

The screen I get when clicking on bills and payments or view my bill

Re: Hi try to print monthly statement but nothing coming up for click on bills

Peter_W — Tue, 08 Oct 2024 11:48:02 GMT

Thanks @allensmail.

I've had to reject a couple of your images as these contained your number, which we would never want you to share in public view.

If you edit the post and reupload the image with any personal details masked though I can approve these 😊

Just to be sure, when you select the option to view your bill for mobile, does this redirect to the same blank page?
Peter

Re: Hi try to print monthly statement but nothing coming up for click on bills

allensmail — Wed, 09 Oct 2024 07:46:57 GMT

Hi Peter, sorry and thank you I hadnt noticed re the number showing.

Yes when I click on View My Bill it just takes me to the blank page.

Re: Hi try to print monthly statement but nothing coming up for click on bills

Peter_W — Wed, 09 Oct 2024 08:03:32 GMT

Thanks @allensmail.

If you're noticing the same happen regardless of what device or browser you're using, then it's definitely something that would be best to get checked at our end.

If you get in touch with our team, they'll be able to check how this is all set up, and if needs be raise a ticket with our support teams for further investigation.

Peter

Re: Hi try to print monthly statement but nothing coming up for click on bills

allensmail — Wed, 09 Oct 2024 08:24:04 GMT

Thanks Peter I will do that do I just click on the get in touch above, can I do this online still as with yourself please?

Re: Hi try to print monthly statement but nothing coming up for click on bills

Peter_W — Wed, 09 Oct 2024 08:32:18 GMT

@allensmail If you click that option it'll let you know all of the options for contacting our team.

As it seems to be both broadband and mobile affected here you may need to speak with a few different teams, but there's a chance the core issue affecting it could be universal between the two.

It's not something I can assist with myself I'm afraid, as this is a public forum and we don't have access to any account information here.

Peter

Re: Hi try to print monthly statement but nothing coming up for click on bills

allensmail — Wed, 09 Oct 2024 08:41:40 GMT

Thanks

Re: Hi try to print monthly statement but nothing coming up for click on bills

Peter_W — Wed, 09 Oct 2024 09:08:34 GMT

Cheers @allensmail, please keep us posted on how you get on!

Peter

Re: Hi try to print monthly statement but nothing coming up for click on bills

SamPettit1 — Wed, 09 Oct 2024 09:46:00 GMT

I have same problem, tried many browsers. @allensmail please let me know if you are offered a simple solution.

Thanks

Re: Hi try to print monthly statement but nothing coming up for click on bills

Mellow567 — Wed, 09 Oct 2024 12:08:00 GMT

Having the same issue also. Please let me know if you managed to resolve.