topic Re: Trouble accessing invoices online (multiple browsers) in Contracts & Billing

Trouble accessing invoices online (multiple browsers)

multiplephones — Tue, 08 Oct 2024 10:00:22 GMT

Is anyone else experiencing problems when trying to load invoices, or accessing the plans tab? When I click on it, it doesn't return anything. It's like the links are broken. This has been the case for many days and it's happening on multiple internet browsers. Any idea what's going on?

Re: Trouble accessing invoices online (multiple browsers)

allensmail — Tue, 08 Oct 2024 10:45:07 GMT

Yes same thing here, I sent a question yesterday they are trying to sort out why I can't get access but no luck yet, will let you know if they sort it out.

Re: Trouble accessing invoices online (multiple browsers)

fg76 — Tue, 08 Oct 2024 10:47:18 GMT

yep seems there are a few of us..

Re: Trouble accessing invoices online (multiple browsers)

GAVIN_SFL — Thu, 10 Oct 2024 10:26:43 GMT

Yes, happening to me also - poor service for a business account. Last time I tried (August), it worked but seems to be broken now.

Re: Trouble accessing invoices online (multiple browsers)

IanGray70 — Thu, 10 Oct 2024 12:12:06 GMT

Same here - can't access any mobile phone bills online either. It looks like a broken link. It was working fine last month.

Re: Trouble accessing invoices online (multiple browsers)

johngun123 — Thu, 10 Oct 2024 12:29:24 GMT

I can't view my broadband bill either but can view mobile bill. It's been an issue for months now they need to sort it

Re: Trouble accessing invoices online (multiple browsers)

Leanne_T — Thu, 10 Oct 2024 12:57:55 GMT

Hi there @IanGray70 @johngun123

I am sorry you're unable to view your bills.

Can you view the bills in the EE app?

Have you been in touch with our tech guides and had a ticket raised for the EE account?

Leanne 🙂

Re: Trouble accessing invoices online (multiple browsers)

multiplephones — Thu, 10 Oct 2024 13:27:42 GMT

Hi Leanne

We do not use the app. Our accounting team use PCs to work all billing. We were on the phone the other day, but it took over an hour to get through so we're reluctant to call again. The person on the phone said there were known issues and therese were being fixed so we have been waiting to see if it's fixed.

Can you please confirm whether there is a broader technical ticket raised for this as we're under the impression it's not isolated to our account?

Re: Trouble accessing invoices online (multiple browsers)

IanGray70 — Thu, 10 Oct 2024 13:43:49 GMT

Hi Leanne T,

I don't use the EE app as it's not for my phone but for our business. I access the online account to view monthly bills on direct debit and download invoices so we can process them in our finance department.

It seems to be a wider issue and as noted, not an isolated occurrence. It was working fine last month.

Regards,

Ian

Re: Trouble accessing invoices online (multiple browsers)

Leanne_T — Thu, 10 Oct 2024 13:48:11 GMT

Hi @multiplephones @IanGray70

Our business team will be able to check for any open tickets for you and let you know if there are any updates.

Leanne.

Re: Trouble accessing invoices online (multiple browsers)

TreforestGlass — Fri, 11 Oct 2024 08:09:04 GMT

Same here been trying for a week now to access invoices but still no luck.

Re: Trouble accessing invoices online (multiple browsers)

Simon8133 — Fri, 11 Oct 2024 08:17:53 GMT

I cant access business mobile bill either which presents a problem!!

Re: Trouble accessing invoices online (multiple browsers)

barb6612 — Tue, 22 Oct 2024 12:21:11 GMT

I am experiencing the same problem, been trying now for the past couple of weeks & can't get through to speak to anyone.

Any ideas?

Re: Trouble accessing invoices online (multiple browsers)

Agnieszekk02 — Tue, 22 Oct 2024 12:48:17 GMT

Same here - when i click to view my bills it doesn't return anything. It's like the links are broken.

Re: Trouble accessing invoices online (multiple browsers)

suehermo — Tue, 22 Oct 2024 13:14:42 GMT

Any update. Have two business accounts and one hasn't been able to download invoices for months. Now the other account has started to have the same problem as well. Help!!

Re: Trouble accessing invoices online (multiple browsers)

Leanne_T — Tue, 22 Oct 2024 15:37:44 GMT

Hi @suehermo

Thanks for coming to the community.

If you would like an update, please call us and the team can check the support ticket for you. They can also help you with the other account that is now showing an error message.

Leanne.

Re: Trouble accessing invoices online (multiple browsers)

Jamie285 — Tue, 22 Oct 2024 15:49:30 GMT

Same here. Been trying for weeks, no joy!

Re: Trouble accessing invoices online (multiple browsers)

allensmail — Wed, 23 Oct 2024 07:59:27 GMT

But you aren't updating for some reason there are a lot of people who are having this problem yet you are not addressing it. Phoning does not help, it just wastes more time and is seemingly not getting the problem solved. When are EE going to address this issue so that we can all print of the invoices we are all missing for our records so that we can claim VAT back etc. please. THIS NEEDS PROMPT ACTION NOW IT'S BEEN GOING ON TOO LONG.

Re: Trouble accessing invoices online (multiple browsers)

nrh1 — Wed, 23 Oct 2024 16:08:06 GMT

Same here

Re: Trouble accessing invoices online (multiple browsers)

nrh1 — Wed, 23 Oct 2024 16:12:03 GMT

Charging VAT and not issuing an invoice is a criminal offence.

Are you charging VAT EE?

Fix the system or post out invoices please.