topic Re: access business bills in Contracts & Billing

access business bills

disgruntledfish — Wed, 18 Sep 2024 15:15:10 GMT

i can access my bills for my personal phone account, but when i sign into my business account to print off my monthly invoices all i get is a blank screen. how do you resolve this

Re: access business bills

Leanne_T — Wed, 18 Sep 2024 17:16:26 GMT

Hi @disgruntledfish

Thanks for coming to the community and letting us know you are unable to access your business account bills.

Have you tried a different browser?

How long have you been unable to view the bills?

Leanne.

Re: access business bills

TS74 — Mon, 30 Sep 2024 08:12:21 GMT

I changed my email address a few weeks ago on my business account, now when I log in to my account it doesn't show anything regarding usage, billing or past bills. EE technical just keep telling me it's a problem they are working on and it's affecting a large percentage of business users, is anyone else having this problem?

Re: access business bills

Ali_A — Tue, 01 Oct 2024 11:03:34 GMT

Hi @TS74

Welcome to the EE Community

You've taken the right steps in contacting the business technical team about your account details.
Once they have an update with the issue you're facing they will get back in touch with you.

Ali

Re: access business bills

fg76 — Tue, 08 Oct 2024 09:21:15 GMT

I am unable to access invoice or any subscription info on business account today. when will this be resolved please?

Re: access business bills

multiplephones — Tue, 08 Oct 2024 10:02:05 GMT

I'm experiencing the same issue. Using a different browser doesn't help. Have tried Edge and Firefox

Re: access business bills

fg76 — Tue, 08 Oct 2024 10:45:28 GMT

I also tried various browsers with no joy

Re: access business bills

Michael_D — Tue, 08 Oct 2024 11:32:54 GMT

Hi @fg76 and @multiplephones

If you are seeing the same thing happen on different browsers, I would recommend speaking to our business technical team so they can have a look at the account settings and see what is happening.

You can see how to reach the team on our business contact page.

Michael