topic Paying a old debt in Contracts & Billing

Paying a old debt

Mark7699 — Mon, 07 Oct 2024 14:13:53 GMT

I went to get a new from phone from EE I am on Vodafone I couldn't get one because I have a old bill from 2020 still on my EE account. I didn't know I had one never had a letter or anything. Want to pay it off getting no where fast with EE how to do it

Re: Paying a old debt

Linzi_H — Mon, 07 Oct 2024 17:16:30 GMT

Hi @Mark7699

Welcome to the community!

Have you been in touch with us directly to discuss this in closer detail?

Our Payment Support team should be able to give you further information about this balance and the best next steps to get this resolved.

Linzi

Re: Paying a old debt

Mark7699 — Tue, 08 Oct 2024 07:02:12 GMT

I have been trying to get thru but its half hour waits etc Mark

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Re: Paying a old debt

Katie_B — Tue, 08 Oct 2024 08:37:47 GMT

Hi @Mark7699.

Since your post last night have you been able to get through to our Payment Support team.

Katie

Re: Paying a old debt

Mark7699 — Tue, 08 Oct 2024 09:24:07 GMT

No but I havnt got phone number to ring them is it different to the main EE numberMark Wilkinson

Re: Paying a old debt

Katie_B — Tue, 08 Oct 2024 09:27:12 GMT

Hi @Mark7699.

Please call 0800 956 6000, our team will be able to help further.

Katie