Spend cap balance

Raymac265 — Mon, 07 Oct 2024 14:24:13 GMT

I've had a contract with EE for a number of years. When my original phone was paid for I chose not to upgrade my phone.

I accepted an offer from EE which was more than adequate for my needs. That was at least 3 years ago, and in that time I didn't have any problems - until about one month ago when I was unable to send a photo because I had exceeded my Spend Cap limit. I am pretty certain my usage has not increased. However I upgraded my cap by £5. Now about 2 weeks later I am receiving the same message from EE!! What is going on?

Re: Spend cap balance

Linzi_H — Mon, 07 Oct 2024 17:33:37 GMT

Hi @Raymac265

Welcome to the community!

A Spend Cap allows you to limit some of your mobile usage outside of your plan, and you can change this at any time.

If you're receiving a message to say you've reached your limit, you may have other charges outside of your standard allowances in the background. For instance, if you have a £10 Spend Cap in place and have already used this for services outside of your allowances, it would then not allow you to send a picture message as you've reached your limit.
Do you have any other charges in the background you can see online?

Did you get confirmation your Spend Cap was increased?
Linzi

topic Spend cap balance in Contracts & Billing

Spend cap balance

Re: Spend cap balance