topic Re: Unable to view or download bill in Contracts & Billing

Unable to view or download bill

dereksm — Sat, 05 Oct 2024 17:50:20 GMT

This is an ongoing error / issue with EE. I cannot download or view my bill on any device. This is not a one off but a continual issue. Does anyone know what the problem is apart from their back office is a technical shambles!

Re: Unable to view or download bill

Northerner — Sat, 05 Oct 2024 18:03:15 GMT

Hi @dereksm

Can you download them from the internet portal.

Thanks

Re: Unable to view or download bill

dereksm — Sat, 05 Oct 2024 18:27:03 GMT

No

They cannot be downloaded on a mobile device, laptop via chrome or incognito mode
Sent from my iPhone

Re: Unable to view or download bill

Northerner — Sat, 05 Oct 2024 18:19:49 GMT

Hi @dereksm

Firstly please remove your mobile number. This is a public forum and you don't want anyone abusing the number or calling you.

You need to speak to EE and ask them to delete your online profile/account. Once done you can register again and hopefully it will then work.

Thanks

Re: Unable to view or download bill

dereksm — Sat, 05 Oct 2024 18:27:48 GMT

Thank you for bringing that to my attention.

much appreciated on all counts!!!