topic Re: Spend Cap in Contracts & Billing

Spend Cap

BillHallett — Fri, 17 May 2024 05:21:40 GMT

Unable to increase Spend Cap online or via App

Re: Spend Cap

Christopher_G — Fri, 17 May 2024 07:28:11 GMT

Hi @BillHallett

Welcome to the community.

What happens when you try to change it?

Chris

Re: Spend Cap

Spillers68 — Mon, 09 Sep 2024 14:49:22 GMT

I need to increase spend cap

Re: Spend Cap

Debbie_G — Mon, 09 Sep 2024 17:05:09 GMT

Hey @Spillers68

Welcome to the community.

You can find more information about managing your spend cap on our How Do I Set Up and Manage Spend Cap? help page.

Hope this helps.

Debbie 🙂

Re: Spend Cap

jez6363 — Fri, 04 Oct 2024 23:57:01 GMT

I have the same problem. When I go to edit it, it shows me the cap, lets me choose a new cap, but when I hit Done, it just says the service is not available.

This used to work a year ago - no doubt one of the many website upgrades broke it. Most of the services on the website are now broken for me - cannot see full usage, cannot see addons, cannot change spend cap. All I can Replydo really is see the spend cap, see the phone numbers on the account, and see the last bill amount. Everything else appears to timeout and gives an error of one type or another, saying to try again. I have tried many times, over 5 days now - clearly the problem is not system load - its brokenness.

Re: Spend Cap

jez6363 — Sat, 05 Oct 2024 00:06:24 GMT

To add to this. The original text I got saying I was at 80% of spend cap also said to text SPEND CAP to 150, for more info. That then sent me a text saying I could e.g. text CHANGE SPEND CAP to 150, to change it. I duly did this. That then sent me another text, saying to send a number (e.g. 0, 10, 40 etc) to 150, to set the cap. I duly did this too. That then sent me a text saying that they have sent a text message to the "Decision Maker" to consent to the change. Well, I am the Decision Maker, and of course I got no text message to consent to the change, and the website shows the old spend cap. You just couldn't write this stuff.

Re: Spend Cap

Lesley_W — Sat, 05 Oct 2024 07:46:20 GMT

Hi @jez6363

Thanks for coming to our community.

I'm sorry that you've been having trouble managing your account online. Is this both with the app and the website?

Since it stopped working fully, have you made any changes to your account at all?

Lesley