topic Cancelled contract in Contracts & Billing

Cancelled contract

Nathou — Fri, 04 Oct 2024 07:51:55 GMT

I have cancelled a contract that’s under my name unrecognised but I have to pay the phone I don’t even have.

Re: Cancelled contract

Chris_S — Fri, 04 Oct 2024 10:01:09 GMT

Hi @Nathou Thanks for getting in touch and letting us know about this.

Could you tell me a bit more about the situation please?

Am I right in thinking that the phone was a contract that you took out in the past?

Chris S

Re: Cancelled contract

Nathou — Fri, 11 Oct 2024 08:42:12 GMT

Yes in June I got forced to take it they even threatened me and they knew I wasn’t mentally stable. After they took the phone from me they started paying the contract for a month around August they stopped. That’s when the threating happened. I now owe ee £2,000 for a phone I don’t even use.

Re: Cancelled contract

Chris_S — Fri, 11 Oct 2024 10:47:20 GMT

@Nathou We certainly don't want customers thinking they're forced to take a contract, I'm sorry that you feel you weren't given a choice.

Did you take the contract in a store, over the phone or online?

Chris S

Re: Cancelled contract

Nathou — Fri, 11 Oct 2024 12:58:23 GMT

In store I just want a full cancellation I am a child how can I afford £2,000 as a student.

Re: Cancelled contract

Linzi_H — Fri, 11 Oct 2024 14:56:03 GMT

I am going to send you a Private Message @Nathou so I can take a few more details.

Linzi