https://community.ee.co.uk/t5/Contracts-Billing/Credit-on-account-not-taken-off-bill/m-p/1450232#M92914 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4560457">@Mumof2g</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that the credit wasn't automatically allocated to your bill. Next time your bill is produced, have a chat with our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Care team</A> and they will be able to allocate it manually for you.<BR />Chris</P> Wed, 02 Oct 2024 11:48:10 GMT Christopher_G 2024-10-02T11:48:10Z https://community.ee.co.uk/t5/Contracts-Billing/Credit-on-account-not-taken-off-bill/m-p/1450034#M92894 <P>I have had a credit sitting on my account since late August. I was told it would be taken off my next bill (too late for Sep bill). But today, I have still had the usual amount taken out of my bank account, so the credit has not been applied! What to do about it please?</P> Wed, 02 Oct 2024 05:34:06 GMT https://community.ee.co.uk/t5/Contracts-Billing/Credit-on-account-not-taken-off-bill/m-p/1450034#M92894 Mumof2g 2024-10-02T05:34:06Z https://community.ee.co.uk/t5/Contracts-Billing/Credit-on-account-not-taken-off-bill/m-p/1450232#M92914 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4560457">@Mumof2g</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that the credit wasn't automatically allocated to your bill. Next time your bill is produced, have a chat with our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Care team</A> and they will be able to allocate it manually for you.<BR />Chris</P> Wed, 02 Oct 2024 11:48:10 GMT https://community.ee.co.uk/t5/Contracts-Billing/Credit-on-account-not-taken-off-bill/m-p/1450232#M92914 Christopher_G 2024-10-02T11:48:10Z