topic Re: Buying out remainder contract n keep phone number in Contracts & Billing

Buying out remainder contract n keep phone number

kypton — Tue, 01 Oct 2024 22:57:01 GMT

I want to buy out remainder of the contract which has 3 months left , this is due to flip 4 phone display is broken.

How easy is the process of it phone or the app?

Ee says I need 2 pay a grand for it to fix ( total joke) the buy out of phone is £200, still, belive ther is a mistake here

I no longer wish to stay with ee with so many issues with the phone network an have reported it but them to say ther isn't an issue with

I so wanted to trade in the fone to get a cheaper deal but now I won't be able to do this , so looking else where

Thanks EE Not

Re: Buying out remainder contract n keep phone number

Profile closed — Tue, 01 Oct 2024 23:01:39 GMT

Hello @kypton

If you want to buy out your contract text Info to 85075.

It will tell you how much you will need to pay before you can leave.

Re: Buying out remainder contract n keep phone number

kypton — Tue, 01 Oct 2024 23:03:27 GMT

I already no how much it is as I already said

Re: Buying out remainder contract n keep phone number

XRaySpeX — Wed, 02 Oct 2024 00:36:41 GMT

@kypton : As you want to keep your number, text PAC to 65075. It will respond with your PAC & how much you will have to pay in Early Termination Fees if you are still within your min term. Give the PAC to new provider. This will have the effect of cancelling your EE contract but you will be liable to pay early termination fees.

Re: Buying out remainder contract n keep phone number

kypton — Wed, 02 Oct 2024 07:42:39 GMT

I already aware of this but not what i ask (hence now your giving me an excused to leave alltogher after 4 years on contract)

Even with the app as been unstable , main Web site keeps saying due to high vollume of calls whe you look at help sector

Please read it again thanks

Re: Buying out remainder contract n keep phone number

Michael_D — Wed, 02 Oct 2024 09:08:07 GMT

Hi @kypton

If you did want to cancel and move your number elsewhere the text option is the best way to do it.

You can also request this in the EE app or by logging in on the website if you have more than one number or prefer to do it that way.

In the app you click on you profile at the top right, then Settings and Permissions followed by Leave EE.

Michael

Re: Buying out remainder contract n keep phone number

kypton — Wed, 02 Oct 2024 09:12:41 GMT

The contract will not be cancelled

As I didn't ask for this

Please reread again thanks

The number belongs to me as I have it for 4 years

I m buying out the remainder off the contract

Serioulsy cant any 1 not read

I will be leaving ee all together due to ther price hike when in contract

Re: Buying out remainder contract n keep phone number

bristolian — Wed, 02 Oct 2024 09:22:30 GMT

@kypton wrote:

The contract will not be cancelled

I will be leaving ee all together due to ther price hike when in contract

These two statements contradict each other. If you wish to leave EE, your contract will be cancelled. You have been advised how to do this.

Perhaps if you're not getting the advice you think is correct, you could clarify exactly what it is you want to achieve.

Re: Buying out remainder contract n keep phone number

kypton — Wed, 02 Oct 2024 09:24:51 GMT

Omg seriously

You haven't answered anything but yet you criticised me

Like what the

I will now report your post

Re: Buying out remainder contract n keep phone number

kypton — Wed, 02 Oct 2024 09:34:05 GMT

Wow after 4 years In a contract

This is the bad attidue I get well done all

I will be leaving tyvm