https://community.ee.co.uk/t5/Contracts-Billing/Ho-wmany-people-have-been-charges-twice-for-international/m-p/1450041#M92895 <P>We were away in Cape Verde at the end of August and each call either inward or outward was charged for twice exactly two hours&nbsp; ( the time differnce) behind one another.</P><P>When speaking to EE about this I was told they were aware of the problem and "were sorting it". I did have to pay the bill or I would be cut off and then wait for a refund.</P><P>HAs anyone else been treat in this manner?</P> Wed, 02 Oct 2024 06:39:39 GMT adb127 2024-10-02T06:39:39Z https://community.ee.co.uk/t5/Contracts-Billing/Ho-wmany-people-have-been-charges-twice-for-international/m-p/1450041#M92895 <P>We were away in Cape Verde at the end of August and each call either inward or outward was charged for twice exactly two hours&nbsp; ( the time differnce) behind one another.</P><P>When speaking to EE about this I was told they were aware of the problem and "were sorting it". I did have to pay the bill or I would be cut off and then wait for a refund.</P><P>HAs anyone else been treat in this manner?</P> Wed, 02 Oct 2024 06:39:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/Ho-wmany-people-have-been-charges-twice-for-international/m-p/1450041#M92895 adb127 2024-10-02T06:39:39Z https://community.ee.co.uk/t5/Contracts-Billing/Ho-wmany-people-have-been-charges-twice-for-international/m-p/1450268#M92917 <P>Not similar but slightly different.</P><P>My account was moved to real time billing, during which i was charged for calls which should have been part of my allowance. This added on £245 and a lot of stress. Thankfully I got it sorted, but legally I would have though EE have to provide an accurate and correct bill.</P><P>To say you have to pay for their mistake or you will be cut off is a bit much.</P> Wed, 02 Oct 2024 12:29:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Ho-wmany-people-have-been-charges-twice-for-international/m-p/1450268#M92917 AHarMan2 2024-10-02T12:29:37Z