topic Re: Giving notice to end Contract in Contracts & Billing

Giving notice to end Contract

Laurajane871 — Mon, 30 Sep 2024 20:59:43 GMT

Hi everyone

Was just looking for some advise, I have already decided to leave EE as have a 3rd party website that can get a much better deal.

My contract fully ends on 16th December ( in a few months) and understand that you need to give 30 days notice.

Do I do this 30 days before my contract is due to end or on the 16th?

I will be looking to bring my number with me so just trying to establish the best time to order new phone

Many thanks.

Re: Giving notice to end Contract

bristolian — Mon, 30 Sep 2024 21:40:53 GMT

You can give cancellation notice 30days prior to the end of your minimum term, which would then take effect 30days later.

If you want to port your number, do not give this notice as you will need a PAC instead. A PAC and 30days notice are mutually exclusive - you use one process or the other.

Re: Giving notice to end Contract

Laurajane871 — Tue, 01 Oct 2024 05:50:14 GMT

Amazing thank you so I will be wanting a pac number

when would you recommend doing that ? My end date is the 16th December

Re: Giving notice to end Contract

Chris_B — Tue, 01 Oct 2024 07:17:10 GMT

@Laurajane871 Any time in the last 30 days as you would have already paid your final bill. Just don’t make any out of allowance charges. Also not cancel the DD straight the way as you could receive a partial refund.