topic payment in Contracts & Billing

payment

abigailadams — Mon, 30 Sep 2024 06:50:18 GMT

Would I be able to set up a direct debit for 30th of every month? would that result in a double payment this month? app is really hard to use so many issues 😕

Re: payment

Schockwave — Mon, 30 Sep 2024 08:08:36 GMT

Hello @abigailadams ,

Welcome to the community,

This is not customer service, you can do this by ringing customer service and they will be able to set it up, it will be from the next month, as we are already the 30th.

Re: payment

Leanne_T — Mon, 30 Sep 2024 10:20:43 GMT

Morning @abigailadams

Thanks for coming to the community 🙂

You can find information on setting up and selecting a direct debit date on our Set Up or Change Your Direct Debit page.

The Help page has information on what happens with your billing when setting this up 🙂

Hope this helps.

Leanne.

Re: payment

XRaySpeX — Mon, 30 Sep 2024 14:57:18 GMT

You can change your payment date under Bills & Payments > Manage Direct Debit.