topic Re: Free EU Roaming in Contracts & Billing

Free EU Roaming

lorrainecotton1 — Sat, 28 Sep 2024 13:04:04 GMT

My pay monthly contract ended in November 2022, however, I have kept it going, paying c£25.00 p.m., so I have retained my free EU roaming option.

If I now switch to a Simm only, is this classed as a new contract or could I do this whilst retaining the free roaming?

Thanks in advance.

Re: Free EU Roaming

Northerner — Sat, 28 Sep 2024 13:36:09 GMT

Hi @lorrainecotton1

Unless you change your tariff then any benefits on your existing tariff will continue after your minimum term unless they expire when your minimum term ends.

Make sure roaming is activated on your account.

Thanks

Re: Free EU Roaming

XRaySpeX — Sat, 28 Sep 2024 14:42:20 GMT

Yes, @lorrainecotton1, an upgrade to SIM-Only starts a new contract usually without free EU roaming unless you have it as a Inclusive Extra.